Frequently asked questions
Foundation (FND) Level: This certification is a prerequisite to progress through the certification scheme accordingly.
There are 3 x designations
Managing Professional (MP)
Strategic Leader (SL)
Practice Manager (PM)
MP Designation
This designation comprises of certification courses:
Create, Deliver and Support (CDS) Note: this course also applies to PM
Direct, Plan and Improve (DPI) Note: this course also applies to SL
Drive Stakeholder Value (DSV)
High Velocity IT (HVIT)
SL Designation
This designation comprises of certification courses:
Direct, Plan and Improve (DPI) Note: this course also applies to MP.
Digital and IT Strategy (DITS)
PM Designation
This designation comprises of certification courses:
Create, Deliver and Support (CDS) Note: this course also applies to MP.
Monitor Support and Fulfil (MSF)
Plan, Implement and Control (PIC)
Collaborate, Assure and Improve (CAI)
Separate from the main certification scheme there are also extension modules. These comprise of:
Managing & acquiring cloud services (there is no prerequisite for this course)
Sustainability in digital IT (there is no prerequisite for this course)
Business relationship management
IT asset management
Candidates must obtain certification in:
ITIL 4 or ITIL 3 Foundation (FND)
Create Deliver and Support (CDS)
Drive Stakeholder Value (DSV)
High Velocity IT (HVIT)
Direct Plan and Improve (DPI)
Candidates must obtain certification in:
ITIL 4 or 3 Foundation (FND)
Direct Plan and Improve (DPI)
Digital and IT Strategy (DITS)
Candidates must obtain certifications in:
ITIL 4 or 3 Foundation (FND)
5 of the 15 x published in-demand practices *(see note)
Create Deliver and Support (CDS)
*Note: the 3 x bundles, Monitor, Support and Fulfil (MSF), Plan, Implement and Control (PIC) and Collaborate, Assure and Improve (CAI) contain 5 practices respectively therefore, one of these bundles along with CDS and FND would meet the PM designation.
Candidates must obtain certification in all three designations:
Managing Professional (MP)
Strategic Leader (SL)
Practice Manager (PM)
There is no longer a need to purchase the official core guidance publications in view that these are now provided to students (as an eBook) as part of exam orders. E.g., when exams are purchased, the respective eBook is made available for access via the student's PeopleCert Account. At the same time students can purchase other books directly from within their PeopleCert Account accordingly.
No, there is not a bridging exam from ITIL 3 Foundation to ITIL 4 Foundation however, ITIL 3 Foundation certification does qualify you to progress onto the ITIL 4 upper level certification scheme accordingly. That said, you can if preferred, undertake the ITIL 4 Foundation course/exam.
Create, Deliver and Support (CDS): Part of both the Managing Professional (MP) and the Practice Manager (PM) designations, this certification course is aimed at those practitioners and leaders who design and manage the delivery and support of IT-enabled digital products and services.
Drive Stakeholder Value (DSV): Part of the Managing Professional (MP) designation, this certification course is aimed at those IT professionals who are responsible for managing and interfacing with stakeholders, and fostering relationships to gain value realisation.
High Velocity IT (HVIT): Part of the Managing Professional (MP) designation, this certification course is aimed at those practitioners working within or towards the delivery of digital products and services. HVIT will help anyone involved in digital services or working on digital transformation projects; and those working or migrating to Lean, Agile or DevOps ways of working or highly automated environments.
Direct, Plan and Improve (DPI):Part of both the Managing Professional (MP) and strategist Strategic Leader (SL) designations. This certification course is aimed at those IT and Digital managers of all levels involved in aligning work to organisational strategy or developing a continually improving teams or services. DPI will help anyone planning work, improving products and managing organisational change, and those responsible with interfacing with governance, risk and compliance.
Digital and IT Strategy (DITS): Part of the Strategic Leader (SL) designation, this certification course is aimed at those business directors, heads of department, aspiring C-suite professional and other business leaders across the organisation who are looking for guidance that will help them craft a digital vision, shape IT and business strategy and drive organisational change.
Monitor, Support and Fulfil (MSF): Part of the Practice Manager (PM) designation, this certification course focuses specifically on 5 x selected practitioners, aimed at practitioners. These practices comprise of, the Service Desk, Incident Management, Problem Management, Monitoring and Event Management and Service Request Management.
Plan, Implement and Control (PIC): Part of the Practice Manager (PM) designation, this certification course focuses specifically on 5 x selected practitioners, aimed at practitioners. These practices comprise of, Change Enablement, Service Configuration Management, IT Asset Management, Release Management and Deployment Management.
Collaborate, Assure and Improve (CAI): Part of the Practice Manager (PM) designation, this certification course focuses specifically on 5 x selected practitioners, aimed at practitioners. These practices comprise of, Service Level Management, Relationship Management, Supplier Management, Information Security Management and Continual Improvement.