When it comes to selecting a supplier/partner, before cost is considered, the starting point will be evaluating trust. Trust is based on capability, consistency, and commitment. So, from a customer's perspective, whilst the supplier/partner as an organisation, can be measured in terms of consistency and commitment, capability can only be evaluated through the trainer/instructor delivering the course.

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In terms of ITSM Assist Limited;

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Trevor Wilson is not only the founder and owner of ITSM Assist, Trevor is an Axelos/PeopleCert accredited ITIL trainer/instructor certified to ITIL 4 Master Level. Furthermore, Trevor designs, presents and narrates our entire ITIL portfolio.  Because of this, when it comes to service delivery, we promote trust and therefore, ensure value for money every time.  This is the reason why our clients prefer ITSM Assist!

 

​Trevor is not only an experienced ITIL trainer but also promotes real life' experience within the workplace. Trevor uses examples and analogies and puts everything into business context and meaning.  Because of this, Trevor is able 'walk the talk, not just talk the walk and therefore, promotes capability. This is the reason why students prefer ITSM Assist! 

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​We at ITSM Assist, specialise entirely on ITIL-related products and topics, and in turn keep our overheads to a strict minimum.  Because of this, we deliver probably the best quality ITIL services at the most affordable price in the marketplace therefore, promoting consistency, and commitment.  This is the reason why both self-funding students and corporate organisations prefer ITSM Assist.

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Our customers say pretty much everything, they do not come to us purely based on price, they come to us because they want total peace of mind, in simple terms, they trust ITSM Assist! Check out our student reviews here