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Certification in IT Service Management

ITIL® 4 Training & Implementation

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Improving Capability Cost Effectively!

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Our Membership Scheme

Our membership scheme not only offers significant cost savings but also​

  • helps with predicting budgeting


  • streamlines planning for your ITIL® 4 and ITSM training needs

  • offers total flexibility without any long-term commitment

Promotes Cost reduction

Best Practice and Best Value For Your Organisation 

People Make Things Happen!

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ITIL® Foundation-to-Master

ITIL Foundatiion to ITIL Master
Make ITIL organisation-wide

To promote a culture of ITSM best practice and in turn feel the presence across the organisation as a whole, everyone should be Foundation Level literate, many to be Specialists and Strategists, and some to become Masters. 

We can help make that happen!

ITIL® eLearning

Self-paced eLearning
Make ITIL self-paced

The Official PeopleCert self-paced eLearning courses, crafted and delivered by the creators of ITIL® with each course and exam voucher all in one bundle! You want to take a self-paced approach with 12-months on-demand access. 

We can can help make that happen! 

  • ITIL 4 Foundation

  • ITIL 4 Create, Deliver & Support

  • ITIL 4 Direct, Plan & Improve

  • ITIL 4 High Velocity IT

  • ITIL 4 Drive Stakeholder Value

  • ITIL 4 Digital & IT Strategy

  • ITIL 4 Monitor, Support & Fulfil

  • ITIL 4 Plan, Implement & Control

  • ITIL 4 Collaborate, Assure & Improve

Implementation eLearning

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Make ITSM real-life

After class' you want to accelerate demonstrating the benefits and see a return on your investment. You want ITSM best practice to become the fibre of your organisation, you want to put this into context and relevancy for your business.

We can can help make that happen! 

Watch this space​

People Make Things Happen!

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Call to Action! 

ITIL® 4 Overview

ITIL 4 Framework
For Company Organisations

Your IT specialists including L&D, HR, and/or Finance want to get a better understanding of the ITIL 4 framework and not to mention, understand the values of ITIL 4 in the workplace.

We can help make that happen!

​Contact us below, and we will arrange

a mutually convenient time to present online the ITIL 4 framework and its values in the workplace - FREE OF CHARGE.

Online Meeting

Online Meeting
Let's talk!

You want to evaluate the credibility of the trainer prior to committing, or you want to discuss a proposed training programme for your company, or simply discuss another ITSM related matter.

We can help make that happen!

​Contact us below, and we will arrange a mutually convenient time to talk.


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Have Any Questions?

You would like further information or clarification about something.

We can help make that happen!


​Head to our frequently asked questions (FAQs) below, and if you don't find the answer make sure to contact us.


See our student reviews here 

ITSM Assist Limited
Axelos/PeopleCert Accredited Training Organisation (ATO)


Trevor Wilson

Course Instructor

ITIL® 4 Master Certified

ITIL Master Certificate

Course Quality?


We believe course quality is not reflected through the provider as an organisation, course quality is reflected through instructor/trainer delivering the course.

We (ITSM Assist) win every time when it comes to course quality. This is because it is the same instructor/trainer (Trevor Wilson) who delivers all our online live and onsite ITIL certification courses. Trevor is not only an Axelos/PeopleCert accredited ITIL instructor/trainer certified to ITIL 4 Master Level, and the founder of ITSM Assist, but also promotes real -life experience working in IT and therefore, puts ITIL into business context and meaning. Simpy put, when it comes to ITIL certification training Trevor is the reason students come to ITSM Assist. Check out our student reviews here


Value for Money/Price?


We believe the saying "you pay for what you get" in this case is not true! In view that such products/services comprise largely of intangibles (not tangibles). Firstly, as previously highlighted, value for money is reflected through the quality of course delivery. Secondly, some providers incur high overheads such as buildings and human resources etc., and therefore, recovering such costs has to be reflected within their pricing.


We (ITSM Assist), win every time when it comes to value for money and price. This is because our overheads in comparison are extremely small, and furthermore, we do NOT adopt a pricing model based on 'the going rate' to increase profit margins. So, combining our extremely affordable pricing with the quality of course delivery supports true value for money.

Customer service?


We believe those providers who offer the best customer service are often those that are able to offer a personal touch, demonstrate service empathy, and don't just say the right thing but do the right thing!

We (ITSM Assist), win every time when it comes to customer service. This is because the founder of ITSM Assist is the same person who delivers our ITIL courses (Trevor Wilson), thus by default promotes a 'personal touch from all perspectives'. Furthermore, when we consider aspects such as offering the flexibility to cancel course bookings at any time prior to course commencement without incurring any charges, or in the event of exam failure, students being able to attend another course free of charge on the basis they hold their resit/retake exam voucher. And, not to mention, in the event where exceptions arise, we always respond positively and help resolve where we can, this is because we are in touch, and see our customers/students as people, not just a transaction.

Get in Touch

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