Certification in IT Service Management
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Specialists in ITIL® 4
ITIL® 4 Certification Training
From Foundation to Master
To promote an ITSM best practice culture, everyone should be ITIL® Foundation Level certified. Additionally, having ITIL® Specialists, Strategists,
and some ITIL Masters will greatly benefit the organisation.
Course Delivery Options
its Doozie (our sister site)
Creating Opportunities
For Everyone
Having successfully passed your exams and obtained your qualification, you are now poised to apply theoretical knowledge in practical settings. itsDoozie serves as your premier platform to develop, refine, and achieve your professional aspirations.
Service Offerings
itsD Shop - In the Moment
Whilst individuals can validate their professionalism and commitment after class, they still need help in real time situations. Our itsD Shop provides the resources to help when in these moments.
You will be directed to our sister site "its Doozie" (https://www.itsdoozie.co.uk)
itsD Monetise - Revenue
We seek seasoned experts to share their knowledge and earn income. Learners benefit from these experts, and in turn these experts are appropriately compensated, creating opportunities for all.
You will be directed to our sister site "its Doozie" (https://www.itsdoozie.co.uk)
itsD Authors - Subscription
Learners seeking access to all knowledge resources published by a particular author rather than obtaining these from the itsD Shop, can do so by simply subscribing to their preferred author..
You will be directed to our sister site "its Doozie" (https://www.itsdoozie.co.uk)
See our student reviews here
ITSM Assist Limited
Axelos/PeopleCert Accredited Training Organisation (ATO)
Trevor Wilson
Course Instructor
ITIL® 4 Master Certified
Course Quality?
We believe course quality is not reflected through the provider as an organisation, course quality is reflected through instructor/trainer delivering the course.
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We (ITSM Assist) win every time when it comes to course quality. This is because it is the same instructor/trainer (Trevor Wilson) who delivers all our online live and onsite ITIL certification courses. Trevor is not only an Axelos/PeopleCert accredited ITIL instructor/trainer certified to ITIL 4 Master Level, and the founder of ITSM Assist, but also promotes real -life experience working in IT and therefore, puts ITIL into business context and meaning. Simpy put, when it comes to ITIL certification training Trevor is the reason students come to ITSM Assist. Check out our student reviews here
Value for Money/Price?
We believe the saying "you pay for what you get" in this case is not true! In view that such products/services comprise largely of intangibles (not tangibles). Firstly, as previously highlighted, value for money is reflected through the quality of course delivery. Secondly, some providers incur high overheads such as buildings and human resources etc., and therefore, recovering such costs has to be reflected within their pricing.​
We (ITSM Assist), win every time when it comes to value for money and price. This is because our overheads in comparison are extremely small, and furthermore, we do NOT adopt a pricing model based on 'the going rate' to increase profit margins. So, combining our extremely affordable pricing with the quality of course delivery supports true value for money.
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Customer service?
We believe those providers who offer the best customer service are often those that are able to offer a personal touch, demonstrate service empathy, and don't just say the right thing but do the right thing!
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We (ITSM Assist), win every time when it comes to customer service. This is because the founder of ITSM Assist is the same person who delivers our ITIL courses (Trevor Wilson), thus by default promotes a 'personal touch from all perspectives'. Furthermore, when we consider aspects such as offering the flexibility to cancel course bookings at any time prior to course commencement without incurring any charges, or in the event of exam failure, students being able to attend another course free of charge on the basis they hold their resit/retake exam voucher. And, not to mention, in the event where exceptions arise, we always respond positively and help resolve where we can, this is because we are in touch, and see our customers/students as people, not just a transaction.
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