Service Management
Specialists in ITIL® Certification Training
ITIL® Empowering People in Organisations to Realise their Full Potential.
Business organisations need clear guidance and quick solutions in today's rapidly evolving digital landscape. ITIL provides a universally understood approach to service management, recognised world-wide.
We Deliver ITIL® Certification Courses You Can Trust
Open Online
UK Time Zone
“Open Online" courses, also known as public courses, bring together students from multiple organisations. These certification courses offer exceptional value through outstanding delivery at the most competitive price on the market.
Upcoming Courses
Hire Me Online or Onsite
Your Time Zone
“Hire Me Online or Onsite” courses become exclusive to your organisation only, and delivered within your time zone. You hire the trainer and pay per-student attending, the more students attending the greater the financial saving.
Self-paced eLearning
12-months On-demand Access
“Self-paced eLearning” courses include twelve months on-demand access therefore, you set your own learning pace. Offering total flexibility around work commitments, and providing the capability to pause, and rewind to suit.
See our student reviews here
ITSM Assist Limited
A PeopleCert Accredited Training Organisation (ATO)
Trevor Wilson
Course Instructor
ITIL® Master (Version 5)
Course Quality
We believe course quality is primarily determined by the instructor rather than the organisation delivering the training.
ITSM Assist focuses on course quality through the consistent instruction provided by Trevor Wilson. Trevor is a PeopleCert accredited ITIL instructor/trainer, certified to ITIL Master Level. As the founder of ITSM Assist, he incorporates real-life IT experience into the training, contextualising ITIL for business application. This approach contributes to the decision of students to choose ITSM Assist for ITIL certification training. Check out our 5-star student reviews here.
Value for Money
ITSM Assist delivers a premium learning experience through high quality and expert-led delivery. Our courses are designed to provide practical business-focussed knowledge that extends beyond exam preparation, ensuring lasting value for learners. We combine this with competitive pricing thus enabling learners to access professional and quality training cost efficiently.
Customer Service
Those providers who offer the best customer service are often those that are able to offer a personal touch, demonstrate service empathy, and don't just say the right thing but do the right thing! Our customer service excels due to founder Trevor Wilson's direct involvement in delivering ITIL courses, thus ensuring a personal touch. We offer flexible course cancellation without charges before commencement, free reattendance for those who fail exams with a free retake exam voucher (known as Take2), and respond positively to exceptions, treating customers as individuals rather than transactions.
