Upon receipt of this form we will arrange a mutually convenient time to present online, an introduction to the ITIL® 4 Framework to your preferred audience. For clarification, this is a free of charge service without any obligation whatsoever. The presentation will be 60-minutes in duration comprising of:

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• Setting-the-scene (ITSM in the workplace)

• The ITIL 4 four dimension model

• The ITIL 4 service value system (SVS)

• The ITIL 4 service value chain

• The ITIL 4 certification scheme

• Questions/Answers (QA)