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ITIL 4 Certification Scheme
IT Service Management
​ITIL 3 vs ITIL 4
ITIL 4 four dimension model
Knowledge - Adapting ITIL
Why the shift to ITIL 4?
Value streams
Managers and Leaders
In-house certification scheme
Servant leaders & implementation
Collaboration
Inclusion
ITSM and culture
ITSM walking the talk
Positive Communication
SLM get real
ITSM training online vs onsite
Product or Service?
Product development
Value Streams and Processes
