ITIL® 4 Direct Plan and Improve ref DPI1904N
Tue, 19 Apr
|Online Virtual Classroom
Suited for students within the USA (New York) time zone. Including the official Axelos®/PeopleCert® exam + free exam resit (retake). Presented live online' by one of the best ITIL instructors' in the industry.
Delivery
19 Apr 2022, 14:00 BST – 21 Apr 2022, 19:30 BST
Online Virtual Classroom
Details and Content
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ITIL® 4 Direct, Plan and Improve (DPI)
Part of both the managing professional (MP) and strategic leader (SL) designates. DPI is a universal module applicable to both MP and SL streams. The DPI certification certifies that students have gained the knowledge and understanding to create a learning and improvement organisation.
Online Time Zone
UK London (BST). Note: whilst the time zone is set as UK London, the daily time start and finish is aimed to suit students within the USA New York time zone (e.g. 09:00 - 5:00PM).
Prerequisites
ITIL v4 Foundation
Course Topics
- Understanding continual improvement, measurement and reporting, portfolio management, organisational change management and risk management.
- Gaining an understading of: the key concepts of DPI, the scope of what is to be directed and/or planned, the role of governance, risk and compliance (GRC), how to use the key principles and methods of continual improvement for all types of improvements, how to use the key principles and methods of communication and organisational change management (OCM), and how to direct, plan and improve value streams and practices.
Course Content
- 3-days online live and interactive instructor-led course delivery
- Official Axelos/PeopleCert online exam voucher + free exam resit
- Mock exam papers (PDF)
- Course slide deck (PDF)
- Glossary (PDF)
- Pre-exam revision resources (online)
Exam
The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.
- The exam format: Closed book, 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%.
Certificates
- Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.
Joining Details
Full joining details will be provided following order placement.
Pricing Details
All prices are subject to UK value added tax (VAT).
Schedule
8 hoursDay 1
8 hoursDay 2
Buy Now
ITIL® 4 DPI 19th Apr 22
£605 (£726 Inc VAT)
£605.00Tax: +£121.00 VATSale ended
Total
£0.00