ITIL Monitor, Support and Fulfil (MSF) eLearning+
This module forms part of the ITIL Practice Manager (Version 5) designation/pathway. Monitor, Support and Fulfil is a combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management. For more information see below: "What will you learn?"
 
Format
Self-paced eLearning with bite sized modules
 
What's included?
Twelve months on-demand access to 18-hours of interactive content 
Exam voucher (valid for 12-months from the date of issue)
Free exam retake, known as Take2 (valid for 6-months following the first exam)
Mock exam (one free online practice attempt directly with PeopleCert)
Auto marked sample papers and quizzes
Access to the Official PeopleCert eBook (PDF)
Learning Resource Kit (detailed learner workbook, and quick reference guide etc.,)
 
Prerequisites
ITIL Foundation v4 or v5
 
What will you learn?
The purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.
About practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Monitor, Support, and Fulfil practices in achieving service excellence.
The processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure seamless monitoring, robust support, and efficient fulfilment of IT services.
The key roles within the Monitor, Support, and Fulfil practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for monitoring services, providing support, and fulfilling service requests.
How Information and Technology can support and enable the Monitor, Support, and Fulfil practices to deliver improvements, providing tools and systems for effective monitoring, support, and fulfilment operations.
The role of partners and suppliers in the Monitor, Support, and Fulfil practices, understanding how to collaborate effectively to enhance service monitoring, support, and fulfilment processes.
How the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective monitoring, support, and fulfilment.
The strategies for succeeding with the Monitor, Support, and Fulfil practices and understand how they are supported by the ITIL guiding principles, ensuring the establishment of efficient and effective IT service management practices to achieve business goals
 
Pricing and options
Prices exclude tax
Company organisations who require invoicing terms please submit your request here