Please note: This is a pre-order. You'll get 12 months of on-demand access starting March 16, 2026.
 
What will be included?
12-months on demand access
Access to the official PeopleCert ITIL Foundation Version 5 eBook
The official PeopleCert exam (valid for 12-months from the date of issue)
Free exam retake (known as Take2). Valid for 6-months following the first exam.
Video instructor-led (voice-over) lessons in accordance with PeopleCert exam syllabus, comprising of 10 chapters, comprising of:
 
   1. The key concepts of digital product and service management
   2. Service relationships
   3. The four dimensions of product and service management
   4. The ITIL service value system
   5. The guiding principles
   6. Governance
   7. The value chain and management practices
   8. Value streams: mapping and management
   9. Continual improvement
  10 ITIL and other framework Integrations
 
Key points summaries (audio and PDF)
Knowledge test questions
Sample mock exams