ITIL Collaborate, Assure and Improve (CAI) eLearning+
This module forms part of the ITIL Practice Manager (Version 5) designation/pathway. Collaborate, Control and Improve is a combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management. For more information see below: "What will you learn?"
 
Format
Self-paced eLearning with bite sized modules
 
What's included?
Twelve months on-demand access to 18-hours of interactive content 
Exam voucher (valid for 12-months from the date of issue)
Free exam retake, known as Take2 (valid for 6-months following the first exam)
Mock exam (one free online practice attempt directly with PeopleCert)
Auto marked sample papers and quizzes
Access to the Official PeopleCert eBook (PDF)
Learning Resource Kit (detailed learner workbook, and quick reference guide etc.,)
 
Prerequisites
ITIL Foundation v4 or v5
 
What will you learn?
The key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security.
The practice success factors (PSF) and key metrics of the practices, essential for evaluating the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organisational goals and delivering value to stakeholders.
The processes including key activities and learn how to integrate the practices into the organisation's value stream to enhance collaboration, assurance, and improvement across service delivery processes.
The key roles of the Collaborate, Assure, and Improve practices and understand how to position the practices effectively within the organisation. Develop the necessary competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.
How Information and technology can support and enable the Collaborate, Assure, and Improve practices to deliver improvements, providing tools, technologies, and best practices for enhancing collaboration, assurance, and continual improvement efforts.
The role of partners and suppliers in the Collaborate, Assure, and Improve practices, understanding how to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery and achieve organisational goals.
How the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective collaboration, assurance, and improvement practices
The recommendations for Collaborate, Assure, and Improve success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organisational success.
 
Pricing and options
Prices exclude tax
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