ITIL® 4 Foundation ref FND031024
Thu, 03 Oct
|Online Virtual Classroom
Axelos®/PeopleCert® Approved + Exam + Free Exam Resit (retake) + Axelos® eBook + Student Courseware.
Delivery
03 Oct 2024, 09:00 BST – 04 Oct 2024, 17:00 BST
Online Virtual Classroom
Details and Content
The Course
Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme.
For Company Organisations (invoicing terms)
Online Time Zone
UK London (BST)
Course Content
- 2-days online live and interactive instructor-led course delivery
- Official Axelos/PeopleCert online exam voucher + free exam resit
- The official Axelos core guidance eBook including glossary (PDF)
- Mock exam papers (PDF)
- Course slide deck (PDF)
- Knowledge Tests (Online)
Prerequisites
There are no prerequisites to take this course/exam.
Course Syllabus
- Concepts of service management
- Four dimensions of service management
- Service value system (SVS)
- Service value chain
- Guiding principles
- Practices
Exam
Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.
- The exam format: Closed book, 1-hour (60-minutes) duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%,.
Certificates
- Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.
Joining Details
Full joining details will be provided following order placement.
Pricing Details
All prices include tax.
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Buy Now
ITIL Foundation 3rd Oct
This ticket includes online instructor-led course delivery, online exam, free online exam resit (retake), access to the official Axelos eBook, and student courseware.
£750.00Tax: Tax includedSale ended
Total
£0.00