ITIL® 4 FND ref LDN161120

ITIL® 4 Foundation (FND)

Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme. 

Course Content

• Live and interactive course delivery
• Official Axelos/PeopleCert online exam voucher + free exam resit (if needed)
• Coursebook (PDF) complete with mock exam papers and glossary
• 14-days access to our complete foundation self-study (eLearning) resource (MP4-video) immediately after course completion. This is a fantastic opportunity in-between course completion and taking the exam with the capabiity to play-back any part of the course on-demand.

Prerequisites

There are no prerequisites to take this course/exam.

Course Duration/Times

2-days duration, starting at 09:00 London time) and finishing 16:30 London time each course day, incorporating two 20-minute breaks and one 60-minute lunch break..

Course Syllabus

• Concepts of service management
• Four dimensions of service management
• Service value system (SVS)
• Service value chain
• Guiding principles
• Practices

Exam

Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.

• The exam format: 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%, and based on a closed book 1-hour (60-minutes) exam duration.

Certificates

• Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.
•  Joining Details

Full joining details will be provided upon order placement, e.g. the link to join the course etc.

Pricing Details

All prices are inclusive of value added tax (VAT).