ITIL® 4 Foundation ref FND2102L

For Company Organisations

If you represent a company organisation you may first want to see our corporate option. Learn more

The Course

Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme. 

Online Time Zone

UK London (BST)

Course Content

• 2-days online live and interactive instructor-led course delivery
• Official Axelos/PeopleCert online exam voucher + free exam resit
• The Official Axelos core guidance e-book
• Mock exam papers (PDF)
• Course slide deck (PDF)
• Glossary (PDF)
• Pre-exam revision resources (online)

Prerequisites

There are no prerequisites to take this course/exam.

Course Syllabus

• Concepts of service management
• Four dimensions of service management
• Service value system (SVS)
• Service value chain
• Guiding principles
• Practices

Exam

Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.

• The exam format: Closed book, 1-hour (60-minutes) duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%,.

Certificates

• Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided following order placement.

Pricing Details

All prices are subject to UK value added tax (VAT).