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Mon, 09 May

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Online Virtual Classroom

ITIL® 4 Foundation ref FND0905N

Suited for students within the USA (New York) time zone. Including the official Axelos®/PeopleCert® exam + free exam resit (retake). Presented live online' by one of the best ITIL instructors' in the industry.

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ITIL® 4 Foundation ref FND0905N
ITIL® 4 Foundation ref FND0905N

Delivery

09 May 2022, 14:00 – 10 May 2022, 22:00

Online Virtual Classroom

Details and Content

For Company Organisations

If you represent a company organisation you may first want to see our corporate options including pricing. Learn more 

ITIL® 4 Foundation (FND)

Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme. 

Online Time Zone

UK London (BST). Note: whilst the time zone is set as UK London, the daily time start and finish is aimed to suit students within the USA New York time zone (e.g. 09:00 - 5:00PM).

Course Content

  • 2-days online live and interactive instructor-led course delivery
  • Official Axelos/PeopleCert online exam voucher + free exam resit
  • Mock exam papers (PDF)
  • Course slide deck (PDF)
  • Glossary (PDF)
  • Pre-exam revision resources (online)

Prerequisites

There are no prerequisites to take this course/exam.

Course Syllabus

  • Concepts of service management
  • Four dimensions of service management
  • Service value system (SVS)
  • Service value chain
  • Guiding principles
  • Practices

Exam

Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.

  • The exam format: Closed book, 1-hour (60-minutes) duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%,.

Certificates

  • Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided following order placement.

Pricing Details

All prices are subject to UK value added tax (VAT).

Schedule


  • 8 hours

    Day 1


  • 3 hours

    Day 2

Buy Now

  • ITIL® 4 FND 9th May 22

    £430 (£516 Inc VAT)

    £430.00
    Tax: +£86.00 VAT

Total

£0.00

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