top of page

Mon, 11 Apr

|

Online Virtual Classroom

ITIL® 4 Drive Stakeholder Value ref DSV1104L

Includes the official Axelos®/PeopleCert® exam + free exam resit (retake). Presented live online' by one of the best ITIL instructors' in the industry. Suited for students within the UK (London) time zone.

Sorry registration for this course is now closed
See other events
ITIL® 4 Drive Stakeholder Value ref DSV1104L
ITIL® 4 Drive Stakeholder Value ref DSV1104L

Delivery

11 Apr 2022, 09:00 BST – 13 Apr 2022, 14:30 BST

Online Virtual Classroom

Details and Content

For Company Organisations

If you represent a company organisation you may first want to see our corporate options including pricing. Learn more

ITIL® 4 Drive Stakeholder Value (DSV)

Part of the managing professional (MP) designate, The DSV certification certifies that students have gained the knowledge and understanding to establish, maintain and develop effective service relationships at appropriate levels. DSV leads organisations on a journey in their service provider and consumer roles.

Online Time Zone

UK London (BST)

Prerequisites

ITIL v4 Foundation

Course Topics

  • Understand how customer journeys are designed, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand and defining service offerings, aligning expectations, onboarding and offboarding customers and users, ensuring continual value co-creation and realising and validating service value.
  • Practices covered comprise of portfolio management, relationship management, supplier management, business analysis, service catalogue management, service desk, service level management and service request management.

Course Content

  • 3-days online live and interactive instructor-led course delivery
  • Official Axelos/PeopleCert online exam voucher + free exam resit
  • Mock exam papers (PDF)
  • Course slide deck (PDF)
  • Glossary (PDF)
  • Audio of key points (online)

Exam

The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

  • The exam format: 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%, and based on a closed book 90-minutes exam duration.

Certificates

  • Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided following order placement.

Pricing Details

All prices are subject to UK value added tax (VAT).

Schedule


  • 8 hours

    Day 1


  • 8 hours

    Day 2

1 more item available

Buy Now

  • ITIL® 4 DSV 11th Apr 22

    £605 (£726 Inc VAT)

    £605.00
    Tax: +£121.00 VAT
    Sale ended

Total

£0.00

Share This Event

bottom of page