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Mon, Oct 18

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Online Virtual Classroom

ITIL® 4 DSV ref DSV181021

3-day online course Including the official Axelos®/PeopleCert® exam + a free exam resit (retake). Presented live online' by one of the best ITIL trainers in the industry.

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ITIL® 4 DSV ref DSV181021
ITIL® 4 DSV ref DSV181021

Delivery

Oct 18, 2021, 9:00 AM GMT+1 – Oct 20, 2021, 2:30 PM GMT+1

Online Virtual Classroom

Details and Content

ITIL® 4 Drive Stakeholder Value (DSV)

Part of the managing professional (MP) designate, The DSV certification certifies that students have gained the knowledge and understanding to establish, maintain and develop effective service relationships at appropriate levels. DSV leads organisations on a journey in their service provider and consumer roles.

Prerequisites

ITIL v4 Foundation

Course Topics

  • Understand how customer journeys are designed, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand and defining service offerings, aligning expectations, onboarding and offboarding customers and users, ensuring continual value co-creation and realising and validating service value.
  • Practices covered comprise of portfolio management, relationship management, supplier management, business analysis, service catalogue management, service desk, service level management and service request management.

Course Content

  • 2.5-days online live and interactive instructor-led course delivery
  • Official Axelos/PeopleCert online exam voucher + free exam resit
  • Mock exam papers (PDF)
  • Course slide deck (PDF)
  • Glossary (PDF)
  • Audio of key points (online)

Exam

The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

  • The exam format: Closed book, 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%.

Certificates

  • Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided upon order placement, e.g. the link to join the course etc.

Pricing Details

All prices are inclusive of VAT.

Buy Now

  • ITIL® 4 DSV 18th Oct 21

    £575 (£690 Inc VAT)

    £690.00

Total

£0.00

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