ITIL® 4 Create Deliver and Support ref CDS0512L

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The Course

Part of the managing professional designate, Create, Deliver and Support (CDS) certifies that each student has gained the knowledge and understanding necessary to create different value streams and activities to deliver and support IT-enabled products and services. 

Online Time Zone 

UK London (BST)

Prerequisites

ITIL v4 Foundation

Course Topics

• Understanding how to plan and build a service value stream to create, deliver and support services
• Knowing how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams 
• Knowing how to create, deliver and support services 

Course Content

• 3-days online live and interactive instructor-led course delivery
• Official Axelos/PeopleCert online exam voucher + free exam resit
• The official Axelos core guidance e-book
• Mock exam papers (PDF)
• Course slide deck (PDF)
• Glossary (PDF)
• Audio of key points (online)

Exam

The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

• The exam format: Closed book, 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%.
• Certificates: Issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details 

Full joining details will be provided following order placement.

Pricing Details

All prices are subject to UK value added tax (VAT).