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Mon, 17 Apr


Online Virtual Classroom

2022 Price ITIL® 4 Drive Stakeholder Value ref DSV1704L

2022 price £650 plus VAT! This course in 2023 will be £810 plus VAT Axelos®/PeopleCert® Approved + Exam + Free Exam Resit (retake) + official Axelos eBook + Student Courseware.

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2022 Price ITIL® 4 Drive Stakeholder Value ref DSV1704L
2022 Price ITIL® 4 Drive Stakeholder Value ref DSV1704L


17 Apr 2023, 09:00 BST – 19 Apr 2023, 14:30 BST

Online Virtual Classroom

Details and Content


Annual Subscription Customers benefit a sizable 30% discount on all of our ITIL® Online and Self-paced eLearning courses. This is ideal for Business Organisations who frequently assign personnel on these courses with a view of benefiting significant financial savings and not to mention, equally Self-Funding Individuals who want to progress through the certification scheme at an affordable budget. The links above explain everything including how to subscribe.

The Course

Part of the managing professional (MP) designate, Drive Stakeholder Value (DSV) certification certifies that students have gained the knowledge and understanding to establish, maintain and develop effective service relationships at appropriate levels. DSV leads organisations on a journey in their service provider and consumer roles.

Online Time Zone

UK London (BST)


ITIL v4 Foundation

Course Topics

  • Understand how customer journeys are designed, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand and defining service offerings, aligning expectations, onboarding and offboarding customers and users, ensuring continual value co-creation and realising and validating service value.
  • Practices covered comprise of portfolio management, relationship management, supplier management, business analysis, service catalogue management, service desk, service level management and service request management.

Course Content

  • 3-days online live and interactive instructor-led course delivery
  • Official Axelos/PeopleCert online exam voucher + free exam resit
  • The official Axelos core guidance e-book
  • Mock exam papers (PDF)
  • Course slide deck (PDF)
  • Glossary (PDF)
  • Audio of key points (online)


The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

  • The exam format: 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%, and based on a closed book 90-minutes exam duration.


  • Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided following order placement.

Pricing Details

All prices are subject to UK value added tax (VAT).

Buy Now

  • ITIL® 4 DSV 17th Apr 23

    This ticket includes online instructor-led course delivery, online exam, free online exam resit (retake), access to the official Axelos eBook, and student courseware.

    Tax: +£130.00 VAT
    Sale ended



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