Composed by the owners of ITIL (PeopleCert) for self-paced learners seeking a comprehensive experience to build exam confidence.

ITIL Transformation (Version 5)

Gain practical guidance to embed, sustain, and optimize change across products and services. Learn how to balance governance, execution, and continual learning to deliver measurable value and build organisational resilience.

What's included?

• Exam voucher (valid for 12-months from the date of issue).

• Free exam retake (valid for 6-months following the first exam).

• A free online practice exam experience.

• 10-12-hours of interactive learning (12-months unlimited access).

• Official eBook.

• Learner resource kit.

• Practical exercises and quizzes.

• Auto-marked sample papers.

• Embedded glossary with key terminology.

• Real-time progress tracking.

The Course

Fully aligned with examination syllabus, this course has been thoughtfully structured and designed into clear, manageable lessons, guiding students (step-by-step) through the content. With repeatable lessons, visual and audio key points,

What will you learn?

• Key ITIL Transformation concepts.

• Transformation in complex environments.

• The ITIL Transformation model.

• Transformation patterns and approaches.

• Governance and transformation alignment.

• Execution and delivery of change.

• Measurement, learning, and continual improvement.

• Tools, methods, and techniques for transformation.

• AI and transformation.

Prerequisites

ITIL Foundation (Version 5) or ITIL 4 Foundation

Exam

Fully inclusive with a free exam retake (Take2) taken online directly with PeopleCert (the official examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months from the date of issue, and the exam retake (if needed) is valid for 6-months following the first exam attempt. The exam format: Open book, 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass equating to 70%,.

Certificates

Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Enrolment

Details to access the course will be provided within 24-hours of order placement, and where students will receive the official PeopleCert exam voucher emailed directly by PeopleCert (the owners of ITIL and examination institute).

Pricing Details

Prices exclude tax.

Company organisations who require invoicing terms please submit requests here

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