The Course
Fully aligned with examination syllabus, this course has been thoughtfully structured and designed into clear, manageable lessons, guiding students (step-by-step) through the content.  With repeatable lessons, visual and audio key points, knowledge tests, and a self paced approach enables students to progress at their own pace – not the pace of a classroom (see Course syllabus).
 
What's Included?
12-months on-demand access
MP4-video lessons presented by a real-life accredited ITIL instructor (voice-over)
Official PeopleCert online exam voucher
Free exam retake (known as Take2)
Access to the official PeopleCert core guidance eBook (PDF)
Knowledge test questions including the official PeopleCert sample mock exam questions
 
Prerequisites
None
 
Course Syllabus
Concepts of digital product and service management
Service relationships
Four dimensions of product and service management
The ITIL value system (VS)
Guiding principles
Governance
The value chain and management practices
Value streams: mapping and management
Continual improvement
ITIL and other frameworks integration
 
Exam
Fully inclusive with a free exam retake (Take2) taken online directly with PeopleCert (the official examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months from the date of issue, and the exam retake (if needed) is valid for 6-months following the first exam attempt. The exam format: Closed book, 60-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%,.
 
Certificates
Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.
 
Enrollment
Details to access the course will be provided within 24-hours of order placement, and where students will receive the official PeopleCert exam voucher emailed directly by PeopleCert (the owners of ITIL and examination institute).
 
Pricing Details
Prices exclude tax.
Company organisations who require invoicing terms please submit requests here
 
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