This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam voucher, all in one bundle!
Enhance operational performance!
- Suitable for all IT professionals
- Sharpens your design and delivery skills
- Globally accepted in the market
What's Included?
- Official Resource Learning Kit with 12-months on-demand access, thus providing a complete self-paced learning experience.
- Official eBook, a valuable resource for exam preparation, and a go to reference guide.
- Exam Voucher (valid for 12-months from the date of issue). Schedule your exam online at a time and location of your choosing.
- Free Exam Retake (known as Take2) valid for 6-months from the first exam attempt. Offering a second chance in the event of first attempt exam failure.
- Quizzes, including knowledge checks.
- Official PDF Mock Exam Paper (x2) complete with answers/rationale
- Official Online Mock Exam (1 x attempt) replicating and experiencing the actual test environment.
What will you learn?
Based on practices, Incident Management, Problem Management, Service Desk, Service Request Management and Monitoring and Event Management:
- Key concepts
- The practice success factors (PSFs)
- The processes
- Roles and responsibilities
- Information and technology
- Partners and suppliers
- The ITIL capability model
Prerequisites
ITIL 4 Foundation certification is a prerquisite to take this exam
ITIL 4 Monitor, Support and Fulfil (MSF)
£1,020.00Price
Exam
The online exam voucher will be valid for 12-months from the date of issue. A free exam retake is included valid for 6-months following the first exam attempt. The exam will be online direct with the examination institute (EI), PeopleCert®. The exam will comprise of:
- 60 x multiple choice questions
- 1 x mark awarded for each correct answer
- 39 marks required to pass (65%)
- 90-minutes duration
- Closed book
Notes:
- ITIL 4 Foundation certification is a prerquisite to take this exam