ITIL® is the most widely accepted approach to IT service management in the world. The new ITIL 4 framework focuses on facilitating value co-creation through IT-enabled services and interactions between service providers and service consumers


Exceptional Value

  • Axelos®/PeopleCert® certified
  • MP4-video trainer presented lessons
  • 12-months 'on-demand' access
  • Inclusive of the official Axelos/PeopleCert online exam
  • Includes free exam resit if needed
  • The capability to stop, pause, rewind and play-back to suit
  • Online knowledge tests and mock exams
  • 98% first time student exam pass rate


Course Content

  • The service value system (SVS)
  • The service value chain
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • 15 of the 34 ITIL 4 practices with detailed focus on 7 of these practices

Course Agenda

  • Setting the scene
  • Key concepts of service management (including summary and knowledge test)
  • Key concepts of ITIL 4 (including summary and knowledge test)
  • The ITIL 4 practices (including summary and knowledge test)
  • Pre exam full revision summary
  • Mock exams

ITIL® 4 Foundation + Exam + Exam Resit

  • The price includes VAT.

ITIL® is a registered trade mark of AXELOS Limited

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ITSM Assist Limited

Company Registration: 07618216

Registered Address:

ITSM Assist Limited

(c/o) Finnies Chartered Accountants

4-6 Swaby's Yard

Walkergate, Beverley. HU17 9BZ

United Kingdom