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This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam voucher, all in one bundle!

 

Shape the direction, the strategy, and develop a continually improving team!

 

  • Suitable for all IT professionals
  • Sharpens your design and delivery skills
  • Globally accepted in the market

 

What's Included?

  • Official Resource Learning Kit with 12-months on-demand access, thus providing a complete self-paced learning experience.
  • Official eBook, a valuable resource for exam preparation, and a go to reference guide.
  • Exam Voucher (valid for 12-months from the date of issue). Schedule your exam online at a time and location of your choosing.
  • Free Exam Retake (known as Take2) valid for 6-months from the first exam attempt. Offering a second chance in the event of first attempt exam failure.
  • Quizzes, including knowledge checks.
  • Official PDF Mock Exam Paper (x2) complete with answers/rationale 
  • Official Online Mock Exam (1 x attempt) replicating and experiencing the actual test environment.

 

What will you learn?

  • The key concepts of direct, plan and improve
  • The role of governance, risk and compliance (GRC)
  • The principles and methods of continual improvement
  • Key principles and methods of organisational change management (OCM)
  • Key principles and methods of measurement and reporting in value streams

 

Prerequisites

ITIL 4 Foundation certification is a prerquisite to take this exam

 

ITIL 4 Direct Plan & Improve (DPI)

£1,020.00Price
Quantity
  • Exam

    The online exam voucher will be valid for 12-months from the date of issue. A free exam retake is included valid for 6-months following the first exam attempt. The exam will be online direct with the examination institute (EI), PeopleCert®. The exam will comprise of:

    • 40 x multiple choice questions
    • 1 x mark awarded for each correct answer
    • 28 marks required to pass (70%)
    • 90-minutes duration
    • Closed book

    Notes:

    • ITIL 4 Foundation certification is a prerquisite to take this exam
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