This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam voucher, all in one bundle!
 
Shape the direction, the strategy, and develop a continually improving team!
 
Suitable for all IT professionals
Sharpens your design and delivery skills
Globally accepted in the market
 
What's Included?
Official Resource Learning Kit with 12-months on-demand access, thus providing a complete self-paced learning experience.
Official eBook, a valuable resource for exam preparation, and a go to reference guide.
Exam Voucher (valid for 12-months from the date of issue). Schedule your exam online at a time and location of your choosing.
Free Exam Retake (known as Take2) valid for 6-months from the first exam attempt. Offering a second chance in the event of first attempt exam failure.
Quizzes, including knowledge checks.
Official PDF Mock Exam Paper (x2) complete with answers/rationale 
Official Online Mock Exam (1 x attempt) replicating and experiencing the actual test environment.
 
What will you learn?
The key concepts of direct, plan and improve
The role of governance, risk and compliance (GRC)
The principles and methods of continual improvement
Key principles and methods of organisational change management (OCM)
Key principles and methods of measurement and reporting in value streams
 
Prerequisites
ITIL 4 Foundation certification is a prerquisite to take this exam