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This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam voucher, all in one bundle!


Shape the direction, the strategy, and develop a continually improving team!


  • Suitable for all IT professionals
  • Sharpens your design and delivery skills
  • Globally accepted in the market


What's Included?

  • Official resource learning kit including Learner Workbook and Quick Reference Guide.
  • Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
  • Exam voucher, schedule your exam at a Time and Location of your choosing.
  • Free exam retake (known as Take2), offering a Second Chance in the event of first attempt exam failure.
  • Quizzes, including Knowledge Checks.
  • Official online mock exam replicating and experiencing the Actual Test Environment.
  • 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.


What will you learn?

  • The key concepts of direct, plan and improve
  • The role of governance, risk and compliance (GRC)
  • The principles and methods of continual improvement
  • Key principles and methods of organisational change management (OCM)
  • Key principles and methods of measurement and reporting in value streams



ITIL 4 Foundation is required to take this exam


ITIL 4 Direct Plan & Improve eLearning

  • Exam

    The online exam voucher will be valid for 12-months from the date of issue. A free exam retake is included valid for 6-months following the first exam attempt. The exam will be online direct with the examination institute (EI), PeopleCert®. The exam will comprise of:

    • 40 x multiple choice questions
    • 1 x mark awarded for each correct answer
    • 26 marks required to pass (65%)
    • 60-minutes duration (1-hour)
    • Closed book


    • There are no prerequisites to take this exam.
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