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Establish a learning and development strategy for IT service management

Learning and development (L&D) cannot have a strategy that stands on its own when it is part of business strategy, meaning that L&D supports the strategy of the business.

IT service management (ITSM) is the fibre of every service that modern business organisations provide today, and therefore L&D must support this.

Service quality is subject to continual improvement in every business organisation therefore, our service solutions help form a L&D strategy for improving service quality.

We have composed a generic proposal document which outlines the design of such a L&D strategy for ITSM. This document has been composed to help L&D understand how these service solutions become significant contributors. This document can be viewed and/or downloaded using the link provided in the evaluation table shown on this page.

We provide fully accredited ITIL® 4 certification training based on offering company organisations the flexibility needed to achieve its goals and objectives. Therefore, we make our certification courses available in two different delivery formats:

  1. Online (live) to suit both UK and USA time zones

  2. Self-paced (MP4-video) eLearning (on-demand 24x7 

To help L&D form a strategy our service solutions are designed specifically to reduce costs and promote in-house branding.​​



If you want to understand more and begin evaluating we recommend the following:

1. Download our generic proposal document here


2. Assess the best delivery approach (online live and/or self-paced eLearning)? Request an exclusive sample session here​​


3. Check out our 5-star reviews on Trustpilot here

4. Request an online meeting to discuss further here

5. Arrange for us to be an approved supplier here