People ask if you can have more than one value stream representing a service journey end-to-end?

In simple terms, the answer is yes however, this depends on which perspective we are taking?

Explanation:

Firstly, a value stream represents a service journey end-to-end which seems to contradict the above. However, in this context, the service journey in question relates to the respective service of an organisation, not the company enterprise as a whole.

For example, let’s say one service which HR (an organisation) provide relates to recruiting a new employee. This service journey will run through HR’s operating model (service value chain) accordingly, comprising of a number of steps (value stream), such as advertising, candidate screening, interviewing, short listing, selection and job offer etc.,

When the offer of employment has been accepted, e.g., completion of HR’s value stream, then this can trigger IT’s value stream which is to onboard the newly recruited employee. in fact, if this new employee has been recruited to work in Finance, then following completion of IT’s value stream, this could trigger a value stream of Finance which is to induct the new employee. So, in this example we have 3 x value streams representing the respective service journeys‘ however, joined together represent the service journey of the enterprise.

The same can relate to Sales and IT, e.g., sales win a new customer and IT onboard the customer.

Now this is collaborative working!

We recently posted a document about "mapping value streams", worth taking a look. This document can be access on our "Free Stuff" page ITSM Assist - Free ITSM Stuff You can access the contents of this page by signing up or using your existing member login.