Implementing ITIL in the workplace or in any related best practice methodology is all about approach! In simple terms, the key is to adopt a culture of collaborative working. Simply throwing several ITIL related documented processes or practices into the equation is not implementing ITIL. Albeit this should achieve degrees of cooperation within respective teams but cooperation is not collaboration.

ITIL focuses on service management, and every service represents cross-functional resources, activities and interactions end-to-end (from demand to value).

When we refer to culture, cooperation, and collaboration. As a crude analogy, if you were to form a soccer team the defenders cooperate and look to improve how they can prevent conceding goals. The midfielders cooperate and look to improve how they can better distribute the ball, and the forwards cooperate and look to improve how to score more goals. However, each player in the team must want (culture) to play soccer and equally collaborate to win matches.

We have composed a document based on implementing ITIL best practice which provides some useful information, advice, and suggestions. This document along with other free ITSM related resources can be accessed on our "Free Stuff" page ITSM Assist - Free ITSM Stuff

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