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ITIL® 4 Managing Professional (MP) Transition

Axelos® (the owners of ITIL) have announced that this opportunity to transition (bridge) to ITIL 4 MP will be withdrawn July 2022.  Delegates eligible to transition from ITIL 3 must hold either a minimum of 17 x ITIL v3 credits or 15 x ITIL v3 credits plus ITIL 4 Foundation certification.

Course Details

About ITIL 4: Click here

 

Purpose: To transition those delegates who hold ITIL 3 "Expert" certification or those who have obtained a minimum of 17 x ITIL 3 credits, or 15 x ITIL v3 credits plus ITIL v4 Foundation to ITIL 4 MP designate.

 

Course Content:

Note: This is a bridging certification course. Axelos® indicated that this opportunity to bridge will end October 2020.

Gaining an understanding of ITIL 4 foundation incorporating,

  • Key concepts of service management

  • The service value system (SVS)

  • The service value chain (SVC)

  • The four dimensions of service management

  • The guiding principles.

Gaining an understanding the MP designate modules:

  • Create deliver and support (CDS)

  • Drive stakeholder value (DSV)

  • High velocity IT (HVIT)

  • Direct, plan and improve (DPI)

Course Agenda:

  • Introducing ITIL 4

  • ITIL 4 foundation

  • Create, deliver and support (CDS)

  • Drive stakeholder value (DSV)

  • High velocity IT (HVIT)

  • Direct, plan and improve (DPI)

  • Revision and exam preparation

Prerequisites

ITIL v3 Expert, MALC or a minimum of 17 x ITIL v3 credits or 15 x ITIL v3 credits plus ITIL 4 Foundation.

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

Axelos Logo

See above prerequisites

Course Delivery Options

ITSM Assist Logo
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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Knowledge tests

  • Mock exams

  • Audio revision of key points

Not Available
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Target Customer

For students who want to undertake live online (virtual classroom) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online virtual classroom 

  • Online exam plus free exam resit (retake)

  • PDF resources (mock exams, copy of slide deck and glossary)

  • Audio revision of key points 

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Target Customer

For students who have not undertaken the course with ITSM Assist and want an inexpensive revision resource. 

 

What's Included?

  • Downloadable, MP3-audio of 'just the key points'.

  • Note: This audio revision option comes as standard with both our MP4-video self-paced eLearning and online (live) courses. 

Not Available