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ITIL® 4 High Velocity IT

Specialist: Managing Professional (MP) Designate

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Course Details

About ITIL 4: Click here

 

Purpose: The High Velocity IT (HVIT) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM).  HVIT certification certifies that each student has gained the knowledge and understanding regarding the nature of digitally enabled organisations and how a significantly different way of working is required, 

Practices Covered:

  • Architecture management

  • Information security management

  • Portfolio management

  • Relationship management

  • Risk management

  • Availability management

  • Capacity and Performance Management

  • Monitoring and event management

  • Problem management

  • Service continuity management

  • Service design

  • Service desk

  • Service validation and testing

  • Deployment management

  • Infrastructure and platform management

  • Software development and management

Course Agenda:

  • The concepts regarding the high-velocity nature of the digital enterprise

  • The digital product lifecycle in terms of the ITIL ‘operating model.

  • The importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

  • How to contribute to achieving value with digital products
     

Prerequisites

ITIL 4 Foundation Certification

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders and managers who are involved in managing service provider and service consumer relationships including customer and user experience.  In addition, those who are seeking to obtain the ITIL 4 Managing Professional (MP) designation.

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Knowledge tests

  • Mock exams

  • Audio revision of key points

Available Soon
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Target Customer

For students who want to undertake live online (virtual classroom) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online virtual classroom 

  • Online exam plus free exam resit (retake)

  • PDF resources (mock exams, copy of slide deck and glossary)

  • Audio revision of key points 

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Target Customer

For students who have not undertaken the course with ITSM Assist and want an inexpensive revision resource. 

 

What's Included?

  • Downloadable, MP3-audio of 'just the key points'.

  • Note: This audio revision option comes as standard with both our MP4-video self-paced eLearning and online (live) courses. 

Available Soon