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ITIL® 4 High Velocity IT
Course Details
About ITIL 4: Click here
Purpose: The High Velocity IT (HVIT) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM). HVIT certification certifies that each student has gained the knowledge and understanding regarding the nature of digitally enabled organisations and how a significantly different way of working is required,
Practices Covered:
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Architecture management
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Information security management
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Portfolio management
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Relationship management
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Risk management
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Availability management
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Capacity and Performance Management
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Monitoring and event management
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Problem management
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Service continuity management
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Service design
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Service desk
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Service validation and testing
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Deployment management
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Infrastructure and platform management
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Software development and management
Course Agenda:
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The concepts regarding the high-velocity nature of the digital enterprise
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The digital product lifecycle in terms of the ITIL ‘operating model.
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The importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
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How to contribute to achieving value with digital products
Prerequisites
ITIL 4 Foundation Certification
Exam Format
Multiple choice questions:
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40 questions
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28 marks to pass out of 40 available (70%)
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90 minutes duration
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Closed book
Certification scheme Click here
Audience
This course is aimed at IT leaders and managers who are involved in managing service provider and service consumer relationships including customer and user experience. In addition, those who are seeking to obtain the ITIL 4 MP and/or SL designation(s).
Course Delivery Options
