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ITIL® 4 High Velocity IT

Course Details

About ITIL 4: Click here

 

Purpose: The High Velocity IT (HVIT) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM).  HVIT certification certifies that each student has gained the knowledge and understanding regarding the nature of digitally enabled organisations and how a significantly different way of working is required, 

Practices Covered:

  • Architecture management

  • Information security management

  • Portfolio management

  • Relationship management

  • Risk management

  • Availability management

  • Capacity and Performance Management

  • Monitoring and event management

  • Problem management

  • Service continuity management

  • Service design

  • Service desk

  • Service validation and testing

  • Deployment management

  • Infrastructure and platform management

  • Software development and management

Course Agenda:

  • The concepts regarding the high-velocity nature of the digital enterprise

  • The digital product lifecycle in terms of the ITIL ‘operating model.

  • The importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

  • How to contribute to achieving value with digital products
     

Prerequisites

ITIL 4 Foundation Certification

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders and managers who are involved in managing service provider and service consumer relationships including customer and user experience.  In addition, those who are seeking to obtain the ITIL 4 MP and/or SL designation(s).

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly)..

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video instructor presented lessons

  • 12-months on-demand access

  • Course summary

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available in eLearning format soon. Why not register on our wait list?

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Target Customer

For companies who want to host courses at their own location (an extremely cost-effective option for companies).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days onsite classroom delivery

  • Hard copy student classroom course books

  • Mock tests

  • Official Axelos/PeopleCert paper-based exam including free exam resit (if needed)

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Target Customer

For students who want to undertake live online (trainer presented) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online live course delivery

  • Student course book (PDF)

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available as an online course soon. Why not register on our wait list?

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ITSM Assist Limited

Company Registration: 07618216

Registered Address:

ITSM Assist Limited

(c/o) Finnies Chartered Accountants

4-6 Swaby's Yard

Walkergate, Beverley. HU17 9BZ

United Kingdom