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Course Details
Prerequisites
About ITIL 4: Click here
Purpose: Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts.
Course Content:
Gaining an understanding of:
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Value co-creation
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The ITIL service value system (SVS)
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The four dimensions of service management
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The service value chain
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The guiding principles
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15 of the 34 ITIL practices with particular focus on 7 of these practices
Course Agenda:
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Introducing ITIL 4
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Key concepts of service management
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Key concepts of ITIL
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The ITIL practices
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Revision and exam preparation
Multiple choice questions:
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40 questions
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26 marks to pass out of 40 available (65%)
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60 minutes duration
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Closed book
Certification scheme Click here
Audience
Open to individuals who require a basic knowledge about the ITIL framework and how it will be executed in order to enhance quality of ITSM within an organisation.
ITIL® 4 Foundation
None
Exam Format
Course Delivery Options
Self-paced
Foundation
Presented by the same trainer/instructor as Online Live or Onsite. This is the most inexpensive option and an extremely credible approach for those disciplined students who prefer to self-study.
What's Included?
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Axelos®/PeopleCert® certified materials
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MP4-video trainer presented lessons
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24-hour on-demand access (within agreed access period)
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Online exam plus free exam resit (retake)
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Mock exams (online)
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Glossary (PDF)
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Audio of key points (online)
£390VAT Included
Online Live
Foundation
No need to travel to and from the training centre. From the comfort and convenience of your own location online live (trainer-led) is just as good as the physical classroom if not better.
What's Included?
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Axelos®/PeopleCert® certified materials
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2-days trainer-led online virtual classroom training
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Online exam plus free exam resit (retake)
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Course slide deck (PDF)
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Mock Exams (PDF & online)
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Glossary (PDF)
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Audio of key points (online)
£495VAT Included
Onsite
Foundation
Our trainer comes to your site.
Submit an enquiry (below) highlighting the location along with expected student numbers and we will respond with an accurate quotation.
What's Included?
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Axelos®/PeopleCert® certified materials
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2-days trainer-led onsite classroom training
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Online exam plus free exam resit (retake)
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Course slide deck (hard copy)
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Mock Exams (hard copy & online)
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Glossary (hard copy)
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Audio of key points (online)
Per Quote