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Course Details
Prerequisites
About ITIL 4: Click here
Purpose: Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts.
Course Content:
Gaining an understanding of:
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Value co-creation
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The ITIL service value system (SVS)
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The four dimensions of service management
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The service value chain
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The guiding principles
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15 of the 34 ITIL practices with particular focus on 7 of these practices
Course Agenda:
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Introducing ITIL 4
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Key concepts of service management
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Key concepts of ITIL
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The ITIL practices
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Revision and exam preparation
Multiple choice questions:
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40 questions
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26 marks to pass out of 40 available (65%)
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60 minutes duration
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Closed book
Certification scheme Click here
Audience
Open to individuals who require basic knowledge about the ITIL framework and how it will be executed in order to enhance quality of ITSM within an organisation.
ITIL® 4 Foundation Certification
None
Exam Format
