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Course Details

Prerequisites

About ITIL 4: Click here

 

Purpose: Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts.

Course Content:

Gaining an understanding of:

  • Value co-creation

  • The ITIL service value system (SVS)

  • The four dimensions of service management 

  • The service value chain

  • The guiding principles

  • 15 of the 34 ITIL practices with particular focus on 7 of these practices

Course Agenda:

  • Introducing ITIL 4

  • Key concepts of service management

  • Key concepts of ITIL

  • The ITIL practices

  • Revision and exam preparation

Multiple choice questions:

  • 40 questions

  • 26 marks to pass out of 40 available (65%)

  • 60 minutes duration

  • Closed book

Certification scheme Click here

Audience

Open to individuals who require a basic knowledge about the ITIL framework and how it will be executed in order to enhance quality of ITSM within an organisation.

ITIL® 4 Foundation

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None

Exam Format

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Course Delivery Options

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Self-paced
Foundation

Presented by the same trainer/instructor as Online Live or Onsite. This is the most inexpensive option and an extremely credible approach for those disciplined students who prefer to self-study.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Mock exams (online)

  • Glossary (PDF)

  • Audio of key points (online)

£390VAT Included

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Online Live
Foundation

No need to travel to and from the training centre.  From the comfort and convenience of your own location online live (trainer-led) is just as good as the physical classroom if not better.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 2-days trainer-led online virtual classroom training

  • Online exam plus free exam resit (retake)

  • Course slide deck (PDF)

  • Mock Exams (PDF & online)

  • Glossary (PDF)

  • Audio of key points (online)

 

£495VAT Included

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Onsite
Foundation

Our trainer comes to your site. 

Submit an enquiry (below) highlighting the location along with expected student numbers and we will respond with an accurate quotation.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 2-days trainer-led onsite classroom training 

  • Online exam plus free exam resit (retake)

  • Course slide deck (hard copy)

  • Mock Exams (hard copy & online)

  • Glossary (hard copy)

  • Audio of key points (online)

Per Quote