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Course Details

Prerequisites

About ITIL 4: Click here

 

Purpose: Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts.

Course Content:

Gaining an understanding of:

  • Value co-creation

  • The ITIL service value system (SVS)

  • The four dimensions of service management 

  • The service value chain

  • The guiding principles

  • 15 of the 34 ITIL practices with particular focus on 7 of these practices

Course Agenda:

  • Introducing ITIL 4

  • Key concepts of service management

  • Key concepts of ITIL

  • The ITIL practices

  • Revision and exam preparation

Multiple choice questions:

  • 40 questions

  • 26 marks to pass out of 40 available (65%)

  • 60 minutes duration

  • Closed book

Certification scheme Click here

Audience

Open to individuals who require basic knowledge about the ITIL framework and how it will be executed in order to enhance quality of  ITSM within an organisation.

ITIL® 4 Foundation Certification

None

Exam Format

Course Delivery Options

ITIL self-paced eLearning

Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video Instructor presented lessons

  • 12-months on-demand access

  • Mock tests

  • Course summary

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Onsite ITIL Training

Target Customer

For companies who want to host courses at their own location (an extremely cost-effective option for companies).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 2 and 3-day onsite classroom delivery options

  • Access to our MP4-video trainer presented eLearning resource 14-days prior to attending class and 14-days after

  • Hard copy student classroom course book

  • Mock tests

  • Official Axelos/PeopleCert paper-based and online exam options including free exam resit (if needed)

ITIL Online Training

Target Customer

For students who want to undertake live online (trainer presented) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 2-days online course delivery

  • Access to our MP4-video trainer presented eLearning resource 14-days immediately after course completion

  • Student course book (PDF)

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

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ITSM Assist Limited

Company Registration: 07618216

Registered Address:

ITSM Assist Limited

(c/o) Finnies Chartered Accountants

4-6 Swaby's Yard

Walkergate, Beverley. HU17 9BZ

United Kingdom