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ITIL® 4 Drive Stakeholder Value

Specialist: Managing Professional (MP) Designate

Course Details

About ITIL 4: Click here


Purpose: The Drive Stakeholder Value (DSV) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM).  DSV certification certifies that each student has gained the knowledge and understanding necessary to establish, maintain, and develop effective service relationships at appropriate levels. DSV leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication,

Practices Covered:

  • Portfolio management

  • Relationship management

  • Supplier management

  • Business analysis

  • Service catalogue management

  • Service desk

  • Service level Management

  • Service request management

Course Agenda:

  • Understanding how customer journeys are designed

  • Targeting markets and stakeholders

  • Fostering stakeholder relationships

  • Shaping demand and defining service offerings

  • Aligning expectations and agreeing details of services

  • Onboarding and offboarding customers and users

  • Ensuring continual value co-creation

  • Realising and validating service value


Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here


This course is aimed at IT leaders and managers who are involved in managing service provider and service consumer relationships including customer and user experience.  In addition, those who are seeking to obtain the ITIL 4 Managing Professional (MP) designation.

ITIL 4 Foundation Certification

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly).


What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Knowledge tests

  • Mock exams

  • Audio revision of key points

Available Soon
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Target Customer

For students who want to undertake live online (virtual classroom) courses from the convenience of their own location.


What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online virtual classroom 

  • Online exam plus free exam resit (retake)

  • PDF resources (mock exams, copy of slide deck and glossary)

  • Audio revision of key points 

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Target Customer

For students who have not undertaken the course with ITSM Assist and want an inexpensive revision resource. 


What's Included?

  • Downloadable, MP3-audio of 'just the key points'.

  • Note: This audio revision option comes as standard with both our MP4-video self-paced eLearning and online (live) courses. 

Available Soon