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ITIL® 4 Drive Stakeholder Value

Course Details

About ITIL 4: Click here

 

Purpose: The Drive Stakeholder Value (DSV) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM).  DSV certification certifies that each student has gained the knowledge and understanding necessary to establish, maintain, and develop effective service relationships at appropriate levels. DSV leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication,

Practices Covered:

  • Portfolio management

  • Relationship management

  • Supplier management

  • Business analysis

  • Service catalogue management

  • Service desk

  • Service level Management

  • Service request management

Course Agenda:

  • Understanding how customer journeys are designed

  • Targeting markets and stakeholders

  • Fostering stakeholder relationships

  • Shaping demand and defining service offerings

  • Aligning expectations and agreeing details of services

  • Onboarding and offboarding customers and users

  • Ensuring continual value co-creation

  • Realising and validating service value

Prerequisites

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders and managers who are involved in managing service provider and service consumer relationships including customer and user experience.  In addition, those who are seeking to obtain the ITIL 4 MP and/or SL designation(s).

ITIL 4 Foundation Certification

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly)..

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video instructor presented lessons

  • 12-months on-demand access

  • Course summary

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available in eLearning format soon. Why not register on our wait list?

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Target Customer

For companies who want to host courses at their own location (an extremely cost-effective option for companies).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days onsite classroom delivery

  • Hard copy student classroom course books

  • Mock tests

  • Official Axelos/PeopleCert paper-based exam including free exam resit (if needed)

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Target Customer

For students who want to undertake live online (trainer presented) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online live course delivery

  • Student course book (PDF)

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available as an online course soon. Why not register on our wait list?

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ITSM Assist Limited

Company Registration: 07618216

Registered Address:

ITSM Assist Limited

(c/o) Finnies Chartered Accountants

4-6 Swaby's Yard

Walkergate, Beverley. HU17 9BZ

United Kingdom