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ITIL® 4 Drive Stakeholder Value

Specialist: Managing Professional (MP) Designate

Course Details

About ITIL 4: Click here

 

Purpose: The Drive Stakeholder Value (DSV) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM).  DSV certification certifies that each student has gained the knowledge and understanding necessary to establish, maintain, and develop effective service relationships at appropriate levels. DSV leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication,

DSV Focuses On Practices:

  • Portfolio management

  • Relationship management

  • Supplier management

  • Business analysis

  • Service catalogue management

  • Service desk

  • Service level Management

  • Service request management

Course Agenda:

  • Understanding how customer journeys are designed

  • Targeting markets and stakeholders

  • Fostering stakeholder relationships

  • Shaping demand and defining service offerings

  • Aligning expectations and agreeing details of services

  • Onboarding and offboarding customers and users

  • Ensuring continual value co-creation

  • Realising and validating service value

Prerequisites

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders and managers who are involved in managing service provider and service consumer relationships including customer and user experience.  In addition, those who are seeking to obtain the ITIL 4 Managing Professional (MP) designation.

ITIL 4 Foundation Certification

Course Delivery Options

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Self-paced
Drive Stakeholder Value

Presented by the same trainer/instructor as Online Live or Onsite. This is the most inexpensive option and an extremely credible approach for those disciplined students who prefer to self-study.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Mock exams (online)

  • Glossary (PDF)

  • Audio of key points (online)

£TBAVAT Included

Coming Soon
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Online Live
Drive Stakeholder Value

No need to travel to and from the training centre.  From the comfort and convenience of your own location online live (trainer-led) is just as good as the physical classroom if not better.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days trainer-led online virtual classroom training

  • Online exam plus free exam resit (retake)

  • Course slide deck (PDF)

  • Mock Exams (PDF)

  • Glossary (PDF)

  • Audio of key points (online)

£690VAT Included

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Onsite
Drive Stakeholder Value

Our trainer comes to your site. 

Submit an enquiry (below) highlighting the location along with expected student numbers and we will respond with an accurate quotation.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days trainer-led onsite classroom training 

  • Online exam plus free exam resit (retake)

  • Course slide deck (hard copy)

  • Mock Exams (hard copy)

  • Glossary (hard copy)

  • Audio of key points (online)

Per Quote