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ITIL® 4 Direct, Plan and Improve

Strategist: Managing Professional (MP) and Strategic Leader (SL) Designate

Course Details

About ITIL 4: Click here

 

Purpose: Direct, Plan and Improve (DPI) is a universal module forming part of both the ITIL 4 Managing Professional (MP) and ITIL 4 Strategic Leader (SL) designates, the latest evolution of the most widely adopted guide for IT service management (ITSM). DPI certification certifies that each student has gained the knowledge and understanding necessary to create a learning and improving IT organisation.

Course Content:

Gaining an understanding of:

  • Continual improvement

  • Measurement and reporting

  • Organisational change management

  • Risk management

Course Agenda:

Providing an understanding of:

  • The key concepts of Direct, Plan & Improve (DPI).

  • The scope of what is to be directed and/or planned.

  • The role of Governance, Risk and Compliance (GRC).

  • How to use the key principles and methods of continual improvement for all types of improvements.

  • How to use the key principles and methods of communication and Organisational Change Management (OCM). 

  • How to use the key principles and methods of measurement and reporting in direction, planning and improvement.

  • How to direct, plan and improve value streams and practices.

Prerequisites

ITIL 4 Foundation Certification

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

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This course is aimed at IT leaders and managers

who are involved in shaping IT direction and strategy within the organisation.  In addition, those who are seeking to obtain the ITIL 4 Managing Professional (MP) and/or Strategic Leader (SL) designations.

Course Delivery Options

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Self-paced
Direct, Plan and Improve

Presented by the same trainer/instructor as Online Live or Onsite. This is the most inexpensive option and an extremely credible approach for those disciplined students who prefer to self-study.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Mock exams (online

  • Glossary (online)

  • Audio of key points (online)

£TBAVAT Included

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Online Live
Direct, Plan and Improve

No need to travel to and from the training centre.  From the comfort and convenience of your own location online live (trainer-led) is just as good as the physical classroom if not better.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days trainer-led online virtual classroom training

  • Online exam plus free exam resit (retake)

  • Course slide deck (PDF)

  • Mock Exams (PDF)

  • Glossary (PDF)

  • Audio of key points (online)

£690VAT Included

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Onsite
Direct, Plan and Improve

Our trainer comes to your site. 

Submit an enquiry (below) highlighting the location along with expected student numbers and we will respond with an accurate quotation.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days trainer-led onsite classroom training 

  • Online exam plus free exam resit (retake)

  • Course slide deck (hard copy)

  • Mock Exams (hard copy)

  • Glossary (hard copy)

  • Audio of key points (online)

Per Quote