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ITIL® 4 Direct, Plan and Improve

Course Details

About ITIL 4: Click here

 

Purpose: Direct, Plan and Improve (DPI) is a universal module forming part of both the ITIL 4 Managing Professional (MP) and ITIL 4 Strategic Leader (SL) designates, the latest evolution of the most widely adopted guide for IT service management (ITSM). DPI certification certifies that each student has gained the knowledge and understanding necessary to create a learning and improving IT organisation.

Course Content:

Gaining an understanding of:

  • Continual improvement

  • Measurement and reporting

  • Portfolio management

  • Organisational change management

  • Risk management

Course Agenda:

Providing an understanding of:

  • The key concepts of Direct, Plan & Improve (DPI).

  • The scope of what is to be directed and/or planned.

  • The role of Governance, Risk and Compliance (GRC).

  • How to use the key principles and methods of continual improvement for all types of improvements.

  • How to use the key principles and methods of communication and Organisational Change Management (OCM). 

  • How to use the key principles and methods of measurement and reporting in direction, planning and improvement.

  • How to direct, plan and improve value streams and practices.

Prerequisites

ITIL 4 Foundation Certification

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders and managers who are involved in shaping IT direction and strategy within the organisation.  In addition, those who are seeking to obtain the ITIL 4 MP and/or SL designation(s).

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly)..

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video instructor presented lessons

  • 12-months on-demand access

  • Course summary

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available in eLearning format soon. Why not register on our wait list?

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Target Customer

For companies who want to host courses at their own location (an extremely cost-effective option for companies).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days onsite classroom delivery

  • Hard copy student classroom course books

  • Mock tests

  • Official Axelos/PeopleCert paper-based exam including free exam resit (if needed)

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Target Customer

For students who want to undertake live online (trainer presented) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online live course delivery

  • Student course book (PDF)

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available as an online course soon. Why not register on our wait list?

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ITSM Assist Limited

Company Registration: 07618216

Registered Address:

ITSM Assist Limited

(c/o) Finnies Chartered Accountants

4-6 Swaby's Yard

Walkergate, Beverley. HU17 9BZ

United Kingdom