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ITIL® 4 Direct, Plan and Improve

Strategist: Managing Professional (MP) and Strategic Leader (SL) Designate

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Course Details

About ITIL 4: Click here

 

Purpose: Direct, Plan and Improve (DPI) is a universal module forming part of both the ITIL 4 Managing Professional (MP) and ITIL 4 Strategic Leader (SL) designates, the latest evolution of the most widely adopted guide for IT service management (ITSM). DPI certification certifies that each student has gained the knowledge and understanding necessary to create a learning and improving IT organisation.

Course Content:

Gaining an understanding of:

  • Continual improvement

  • Measurement and reporting

  • Organisational change management

  • Risk management

Course Agenda:

Providing an understanding of:

  • The key concepts of Direct, Plan & Improve (DPI).

  • The scope of what is to be directed and/or planned.

  • The role of Governance, Risk and Compliance (GRC).

  • How to use the key principles and methods of continual improvement for all types of improvements.

  • How to use the key principles and methods of communication and Organisational Change Management (OCM). 

  • How to use the key principles and methods of measurement and reporting in direction, planning and improvement.

  • How to direct, plan and improve value streams and practices.

Prerequisites

ITIL 4 Foundation Certification

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders and managers

who are involved in shaping IT direction and strategy within the organisation.  In addition, those who are seeking to obtain the ITIL 4 Managing Professional (MP) and/or Strategic Leader (SL) designations.

Course Delivery Options

ITSM Assist Logo
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Online Live
UK (London) Time Zone

No need to travel to and from the training centre.  From the comfort and convenience of your own location online live (trainer-led) is just as good as the physical classroom if not better.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 2-days trainer-led online live classroom training

  • Online exam plus free exam resit (retake)

  • Course slide deck (PDF)

  • Mock Exams (PDF)

  • Glossary (PDF)

  • Pre-exam revision material​

 

For Company Organisations:

Get a quote and pay after course completion based on our 30-day invoicing terms. here 

£690VAT Included

US Timezone.png

Online Live
USA (New York) Time Zone

No need to travel to and from the training centre.  From the comfort and convenience of your own location online live (trainer-led) is just as good as the physical classroom if not better.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 2-days trainer-led online live classroom training

  • Online exam plus free exam resit (retake)

  • Course slide deck (PDF)

  • Mock Exams (PDF)

  • Glossary (PDF)

  • Pre-exam revision material

 

For Company Organisations:

Get a quote and pay after course completion based on our 30-day invoicing terms. here 

£690VAT Included

If you represent a company organisation: Download our full price guide with all options including our incentive scheme  here