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ITIL® 4 Direct, Plan and Improve

Strategist: Managing Professional (MP) and Strategic Leader (SL) Designate

Course Details

About ITIL 4: Click here

 

Purpose: Direct, Plan and Improve (DPI) is a universal module forming part of both the ITIL 4 Managing Professional (MP) and ITIL 4 Strategic Leader (SL) designates, the latest evolution of the most widely adopted guide for IT service management (ITSM). DPI certification certifies that each student has gained the knowledge and understanding necessary to create a learning and improving IT organisation.

Course Content:

Gaining an understanding of:

  • Continual improvement

  • Measurement and reporting

  • Organisational change management

  • Risk management

Course Agenda:

Providing an understanding of:

  • The key concepts of Direct, Plan & Improve (DPI).

  • The scope of what is to be directed and/or planned.

  • The role of Governance, Risk and Compliance (GRC).

  • How to use the key principles and methods of continual improvement for all types of improvements.

  • How to use the key principles and methods of communication and Organisational Change Management (OCM). 

  • How to use the key principles and methods of measurement and reporting in direction, planning and improvement.

  • How to direct, plan and improve value streams and practices.

Prerequisites

ITIL 4 Foundation Certification

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

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This course is aimed at IT leaders and managers

who are involved in shaping IT direction and strategy within the organisation.  In addition, those who are seeking to obtain the ITIL 4 Managing Professional (MP) and/or Strategic Leader (SL) designations.

Course Delivery Options

ITSM Assist Logo
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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Knowledge tests

  • Mock exams

  • Audio revision of key points

Available Soon
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Target Customer

For students who want to undertake live online (virtual classroom) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online virtual classroom 

  • Online exam plus free exam resit (retake)

  • PDF resources (mock exams, copy of slide deck and glossary)

  • Audio revision of key points 

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Target Customer

For students who have not undertaken the course with ITSM Assist and want an inexpensive revision resource. 

 

What's Included?

  • Downloadable, MP3-audio of 'just the key points'.

  • Note: This audio revision option comes as standard with both our MP4-video self-paced eLearning and online (live) courses.