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ITIL® 4 Course Summary

Foundation (FND)

For full course detail and pricing: See here


Foundation (FND): Certifies that students have gained the knowledge of the terminology, structure and basic concepts of ITIL 4, and where students become eligible to progress through the ITIL 4 certification scheme accordingly. FND is a prerequisite to progress through the ITIL certification scheme.

Managing Professional Transition 

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Managing Professional (MP) Transition: This is a transition (bridging) certification course for those delegates who hold ITIL v3 Expert/MALC, or a minimum of 17 x ITIL v3/211 credits, or alternatively 15 x ITIL v3/211 credits plus ITIL 4 Foundation certification.

Create, Deliver and Support (CDS)

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Create, Deliver and Support (CDS): Part of the specialist Managing Professional (MP) designation, CDS is aimed at those IT practitioners and leaders who design and manage the delivery and support of IT-enabled digital products and services.

High Velocity IT (HVIT)

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High-velocity IT (HVIT): Part of the specialist Managing Professional (MP) designation, HVIT is aimed at those IT managers and practitioners working within or towards the delivery of digital products and services. HVIT will help anyone involved in digital services or working on digital transformation projects; and those working in or migrating to Lean, Agile or DevOps ways of working or highly automated environments.

Direct, Plan and Improve (DPI)

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Direct, Plan and Improve (DPI): Part of both the specialist Managing Professional (MP) and strategist Strategic Leader (SL) designations - DPI is a universal module. DPI is aimed at those IT and digital managers of all levels involved in aligning work to organisational strategy or developing a continually improving team or service. DPI will help anyone involved in planning work, improving products and managing organisational change, and those responsible with interfacing with governance, risk and compliance.

Drive Stakeholder Value (DSV)

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Drive Stakeholder Value (DSV): Part of the specialist Managing Professional (MP) designation, DSV is aimed at those IT professionals who are responsible for managing and interfacing with stakeholders and fostering relationships to gain value realisation. DSV is beneficial to those who design or manage customer journeys and experiences and manage customer demands and expectations.

Digital and IT Strategy (DITS)

For full course detail and pricing: Released Soon


Digital and IT Strategy (DITS): Part of the strategist Strategic Leader (SL) designation, DITS is aimed at those IT and business directors, heads of department, aspiring C-Suite professionals and other business leaders across the organisation who are looking for guidance that will help them craft a digital vision, shape IT and business strategy and drive organisational change.

I purchased the ITIL 4 Foundation E-Learning course. If I'm being honest, I was highly sceptical as to whether this would work for me as I've only ever attended classroom training. My fears were immediately put to rest when I began the course. Trevor's knowledge of IT and specifically ITIL comes across very clearly from the very beginning of the course. His approach is thorough and the course is also supported by anecdotes and actual scenarios which really helped to embed the knowledge in the course. Thanks Trevor.

When it comes to ITIL training Trevor knows his stuff, he is a very knowledgeable and engaging trainer. The practice quizzes after each module help in solidifying ITIL concepts and ensure you know the information rather than just memorising.

Great video content and personalised service from Trevor the team.
Your getting taught by the tutor and communication by the very person who you watch.
Very concise and to the point to get you prepared for the exam.
I highly recommend this to anyone looking to certify their knowledge of service management and value.
Many thanks

Excellent service provided by Trevor. He understands the business that he is delivering to and tailors training accordingly. Always adding benefit from relevant experience in the IT Service Management arena which isn't always the case with other training providers who have the text book experience but not the real world experience, this isn't the case with ITSM Assist.

I found the course really informative and easy to follow. It was good to complete in my own time in small chunks. I found the practice questions most useful and the summary test at the end of each module. The only constructive feedback I have is that the wording of the questions and the multiple choice options seemed a lot more complex on the real exam. There could be a few more difficult questions on the practice exams to prepare for this. Regardless of this I would still give five stars and recommend ITSM assist to others


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