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ITIL® 4 Course Summary

Foundation (FND)

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Foundation level is to certify that each student gains the knowledge of the terminology, structure and basic concepts of ITIL 4, and is a prerequisite to progress through the ITIL 4 certification scheme.

Managing Professional Transition 

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Managing Professional Transition is a bridging course and exam for those who hold a minimum of 17 x ITIL v3/211 credits..

Create, Deliver and Support (CDS)

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Create, Deliver and Support (CDS) addresses the cultural and team management aspects of product and service management; provides an overview of the tools and technologies which support service management; and demonstrates how to integrate management practices into end-to-end value streams.

Direct, Plan and Improve (DPI)

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Direct, Plan and Improve (DPI) helps to align product and service management with modern business requirements; drive successful organisational transformation; and embed continual improvement into an organisation’s behaviour at every level.

Drive Stakeholder Value (DSV)

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Drive Stakeholder Value (DSV) provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication. 

Digital and IT Strategy (DITS)

For full course detail and pricing: Released Soon


Digital and IT Strategy (DITS) adds a new perspective to the ITIL 4 guidance, aimed at enabling IT and digital leaders to influence and drive strategic business decisions, by helping them to: create an appropriate digital strategy aligned to the wider business goals​.

High Velocity IT (HVIT)

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High-velocity IT addresses the specifics of digital transformation and helps organisations to evolve towards a convergence of business and technology, or to establish a new digital organisation.

I purchased the ITIL 4 Foundation E-Learning course. If I'm being honest, I was highly sceptical as to whether this would work for me as I've only ever attended classroom training. My fears were immediately put to rest when I began the course. Trevor's knowledge of IT and specifically ITIL comes across very clearly from the very beginning of the course. His approach is thorough and the course is also supported by anecdotes and actual scenarios which really helped to embed the knowledge in the course. Thanks Trevor.

When it comes to ITIL training Trevor knows his stuff, he is a very knowledgeable and engaging trainer. The practice quizzes after each module help in solidifying ITIL concepts and ensure you know the information rather than just memorising.

Great video content and personalised service from Trevor the team.
Your getting taught by the tutor and communication by the very person who you watch.
Very concise and to the point to get you prepared for the exam.
I highly recommend this to anyone looking to certify their knowledge of service management and value.
Many thanks

Excellent service provided by Trevor. He understands the business that he is delivering to and tailors training accordingly. Always adding benefit from relevant experience in the IT Service Management arena which isn't always the case with other training providers who have the text book experience but not the real world experience, this isn't the case with ITSM Assist.

I found the course really informative and easy to follow. It was good to complete in my own time in small chunks. I found the practice questions most useful and the summary test at the end of each module. The only constructive feedback I have is that the wording of the questions and the multiple choice options seemed a lot more complex on the real exam. There could be a few more difficult questions on the practice exams to prepare for this. Regardless of this I would still give five stars and recommend ITSM assist to others


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