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ITIL® 4 Create, Deliver and Support

Specialist: Managing Professional (MP) Designate

Course Details

About ITIL 4: Click here

 

Purpose:The Create, Deliver and Support (CDS) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM). CDS certification certifies that each student has gained the knowledge and understanding necessary to create different value streams and activities to create, deliver and support IT-enabled products and services.

CDS Focuses On Practices:

  • Service design

  • Software development and management

  • Deployment management

  • Release management

  • Service validation and testing

  • Change enablement

  • Service desk

  • Incident management

  • Problem management

  • Knowledge management

  • Service level management

  • Monitoring and event management

Course Agenda:

  • Understand how to plan and build a service value stream to create, deliver and support services

  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

  • Know how to create, deliver and support services

Prerequisites

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders, managers and practitioners of those practices and processes involved in managing the operation of IT-enabled products and services.  In addition, those who are seeking to obtain the ITIL 4 MP designation.

ITIL 4 Foundation Certification

Course Delivery Options

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Self-paced
Create, Deliver and Support

Presented by the same trainer/instructor as Online Live or Onsite. This is the most inexpensive option and an extremely credible approach for those disciplined students who prefer to self-study.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Mock exams (online)

  • Glossary (PDF)

  • Audio of key points (online)

£TBAVAT Included

Coming Soon
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Online Live
Create, Deliver and Support

No need to travel to and from the training centre.  From the comfort and convenience of your own location online live (trainer-led) is just as good as the physical classroom if not better.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days trainer-led online virtual classroom training

  • Online exam plus free exam resit (retake)

  • Course slide deck (PDF)

  • Mock Exams (PDF)

  • Glossary (PDF)

  • Audio of key points (online)

£690VAT Included

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Onsite
Create, Deliver and Support

Our trainer comes to your site. 

Submit an enquiry (below) highlighting the location along with expected student numbers and we will respond with an accurate quotation.

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days trainer-led onsite classroom training 

  • Online exam plus free exam resit (retake)

  • Course slide deck (hard copy)

  • Mock Exams (hard copy)

  • Glossary (hard copy)

  • Audio of key points (online)

Per Quote