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ITIL® 4 Create, Deliver and Support

Specialist: Managing Professional (MP) Designate

Course Details

Prerequisites

About ITIL 4: Click here

 

Purpose:The Create, Deliver and Support (CDS) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM). CDS certification certifies that each student has gained the knowledge and understanding necessary to create different value streams and activities to create, deliver and support IT-enabled products and services.

Practices Covered:

  • Service design

  • Software development and management

  • Deployment management

  • Release management

  • Service validation and testing

  • Change enablement

  • Service desk

  • Incident management

  • Problem management

  • Knowledge management

  • Service level management

  • Monitoring and event management

Course Agenda:

  • Understand how to plan and build a service value stream to create, deliver and support services

  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

  • Know how to create, deliver and support services

ITIL 4 Foundation Certification

Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here

Audience

This course is aimed at IT leaders, managers and practitioners of those practices and processes involved in managing the operation of IT-enabled products and services.  In addition, those who are seeking to obtain the ITIL 4 MP designation.

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly).

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video instructor presented lessons

  • 12-months on-demand access

  • Course summary

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available in eLearning format soon. Why not register on our wait list?

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Target Customer

For companies who want to host courses at their own location (an extremely cost-effective option for companies).

 

What's Included

  • Axelos®/PeopleCert® certified materials

  • 3-days onsite classroom delivery

  • Hard copy classroom student course books

  • Mock tests

  • Official Axelos/PeopleCert paper-based exam including free exam resit (if needed)

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Target Customer

For students who want to undertake live online (trainer presented) courses from the convenience of their own location.

 

What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online live course delivery

  • Student course book (PDF)

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

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ITSM Assist Limited

Company Registration: 07618216

Registered Address:

ITSM Assist Limited

(c/o) Finnies Chartered Accountants

4-6 Swaby's Yard

Walkergate, Beverley. HU17 9BZ

United Kingdom