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ITIL® 4 Create, Deliver and Support

Specialist: Managing Professional (MP) Designate

Course Details

About ITIL 4: Click here


Purpose:The Create, Deliver and Support (CDS) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM). CDS certification certifies that each student has gained the knowledge and understanding necessary to create different value streams and activities to create, deliver and support IT-enabled products and services.

Practices Covered:

  • Service design

  • Software development and management

  • Deployment management

  • Release management

  • Service validation and testing

  • Change enablement

  • Service desk

  • Incident management

  • Problem management

  • Knowledge management

  • Service level management

  • Monitoring and event management

Course Agenda:

  • Understand how to plan and build a service value stream to create, deliver and support services

  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

  • Know how to create, deliver and support services


Exam Format

Multiple choice questions:

  • 40 questions

  • 28 marks to pass out of 40 available (70%)

  • 90 minutes duration

  • Closed book

Certification scheme Click here


This course is aimed at IT leaders, managers and practitioners of those practices and processes involved in managing the operation of IT-enabled products and services.  In addition, those who are seeking to obtain the ITIL 4 MP designation.

ITIL 4 Foundation Certification

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly).


What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video trainer presented lessons

  • 24-hour on-demand access (within agreed access period)

  • Online exam plus free exam resit (retake)

  • Knowledge tests

  • Mock exams

  • Audio revision of key points

Available Soon
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Target Customer

For students who want to undertake live online (virtual classroom) courses from the convenience of their own location.


What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online virtual classroom 

  • Online exam plus free exam resit (retake)

  • PDF resources (mock exams, copy of slide deck and glossary)

  • Audio revision of key points 

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Target Customer

For students who have not undertaken the course with ITSM Assist and want an inexpensive revision resource. 


What's Included?

  • Downloadable, MP3-audio of 'just the key points'.

  • Note: This audio revision option comes as standard with both our MP4-video self-paced eLearning and online (live) courses.