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ITIL® 4 Create, Deliver and Support

About ITIL 4: Click here

Purpose:The Create, Deliver and Support (CDS) module forms part of the ITIL 4 Managing Professional (MP) designate, the latest evolution of the most widely adopted guide for IT service management (ITSM). CDS certification certifies that each student has gained the knowledge and understanding necessary to create different value streams and activities to create, deliver and support IT-enabled products and services.

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Practices Covered:

• Service design

• Software development and management

• Deployment management

• Release management

• Service validation and testing

• Change enablement

• Service desk

• Incident management

• Problem management

• Knowledge management

• Service level management

• Monitoring and event management

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Course Agenda:

• Understand how to plan and build a service value stream to create, deliver and support services

• Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

• Know how to create, deliver and support services

ITIL 4 Foundation Certification

Multiple choice questions:

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• 40 questions

• 28 marks to pass out of 40 available (70%)

• 90 minutes duration

• Closed book

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Certification scheme Click here

This course is aimed at IT leaders, managers and practitioners of those practices and processes involved in managing the operation of IT-enabled products and services.  In addition, those who are seeking to obtain the ITIL 4 MP designation.

Course Delivery Options