Service quality is paramount to the success and survival of every business enterprise therefore, service quality becomes the fibre of every business strategy.
IT service management (ITSM) cannot have a strategy that stands on its own when it is part of business strategy therefore, business strategy cascades into ITSM strategy.
Information and digital technology underpin almost all business activities today therefore, this means ITSM becomes an essential component of every business.
We have composed a generic document offering considerations when implementing ITIL best practice. This document can be viewed and/or downloaded by clicking on the PDF image.
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