When it comes to selecting a supplier/partner, before cost is considered, the starting point will be evaluating trust. Trust is based on capability, consistency, and commitment. In this case, IT service management (ITSM) certification training and/or providing ITSM guidance, such capability can only be based on the instructor/consultant delivering the required certification course or guidance, not the company organisation as a whole. Whilst we can trust the company organisation providing the product or service in terms of consistency and commitment, the quality received can only be promoted through the capability of the instructor/consultant.

 

In terms of ITSM Assist Limited;

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Trevor Wilson is not only the founder and owner of ITSM Assist, Trevor is an Axelos/PeopleCert accredited ITIL trainer, and designs, presents and narrates our entire ITIL portfolio.  Because of this, when it comes to service delivery, we promote consistency and therefore, ensure value for money every time.  This is the reason why our clients prefer ITSM Assist!

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Trevor is not only an experienced ITIL trainer but also promotes real life' experience within the workplace. Trevor uses examples and analogies and puts everything into business context and meaning.  Because of this, Trevor is able 'walk the talk, not just talk the walk and therefore, promotes capability. This is the reason why students prefer ITSM Assist! 

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​We at ITSM Assist, specialise entirely on ITIL-related products and topics, and in turn keep our overheads to a strict minimum.  Because of this, we deliver probably the best quality ITIL services at the most affordable price in the marketplace therefore, promoting commitment.  This is the reason why both self-funding students and corporate organisations prefer ITSM Assist.

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Our customers say pretty much everything, they do not come to us purely based on price, they come to us because they want total peace of mind, in simple terms, they trust ITSM Assist! Check out our student reviews here