Just ask any time!

Our online chat service is not designed just for questions or enquiries about our products and services but also welcomes questions and clarification regarding a range of IT service management (ITSM) topics. 


Simply connect to our online chat service and we will endeavour to answer your questions accordingly.  If we are unavailable, then just leave a message along with your email address we will get back to you as soon as we can. There are no charges or any other type of obligation, other than if you choose to leave your e-mail address we will from time to time, send you occasional updates about our services, such as new releases of ITIL etc.

To help provide the breadth of how we can to help we have highlighted some typical scenarios:


Scenario: As an individual student 

You may be undertaking an ITIL® course whether through ourselves or not and would like help with your study, e.g. you would like to seek further clarification regarding a topic area - connect to our online chat and we will help.

Scenario: As an employee of an organisation

You may be engaged with an ITSM related-project on behalf of your company and would like to chat with a specialist to seek advice on the design, transition or implementation of something in particular - connect to our online chat and we will try to help.

Scenario: As a company manager

You may have specific questions about the business value of ITIL and ITSM within an organisation, or may want to assess the best approach in terms of introducing an ITSM framework or a related-initiative - connect to our online chat and we will try to help.

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ITSM Assist Limited

Company Registration: 07618216

Registered Address:

ITSM Assist Limited

(c/o) Finnies Chartered Accountants

4-6 Swaby's Yard

Walkergate, Beverley. HU17 9BZ

United Kingdom