ITIL® 4 SL FAST TRACK ref SL-FT0310L

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The Course

ITIL 4 Strategic Leader (SL) FAST TRACK comprises of both Digital and IT Strategy (DITS) and Direct Plan and Improve (DPI) delivered back-to-back with a view of achcieving SL certification. 

Online Time Zone

UK London (BST)

Prerequisites

ITIL v4 Foundation

Note: If you do not already have ITIL 4 certification there are two options:

Option 1: (the least expensive option), subscribe to our MP4-video self-paced eLearning course here

Option 2: book one of our online (live) courses here 

Course Certification Modules Covered

• Digital and IT Strategy (DITS)
• Direct Plan and Improve (DPI)

Course Schedule

• Day 1, 2 and 3 - DITS
• Day 4 and 5 - DPI

Course Contents

• Official Axelos/PeopleCert online exam voucher for each course module respectively
• Free Exam Resit (retake) for each course module respectively
• Axelos/PeopleCert offical Core Guidance eBook for each course module respectively
• Axelos/PeopleCert official Mock Exam Papers (PDF) for each course respectively
• Course Slide Deck (PDF) for each course module respectively
• Glossary (PDF) for each course module respectively

Exams

(DITS)

Includes four in-class' case study assignments followed by an online multiple-choice exam (details below).

In class' case study assignments:

• The four in-class' case study assignments are graded (in-class) by the instructor/trainer.
• Candidates must pass all case study assignments in order to take the online multiple-choice exam.
• Case study assignment passes will be confirmed to candidates by the instructor/trainer before the end of (in-class) training.
• Candidates who fail to complete the case study assignments may be given an additional individual written assignment based on the same case study used in-class.

Multiple-choice exam:

• Format: Closed book exam., 60-minutes duration based on 30 multiple choice questions with 1 mark awarded for each correct answer. 21 marks are required to pass, equating to 70%
• The multiple-choice exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing.
• Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

(DPI)

Multiple-choice exam:

• Format: Closed book exam., 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%
• The multiple-choice exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing.
• Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

Course Topcs

(DITS)

• Demonstrating the use of the ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions and activities.
• Understanding why organisations need to change the way they do business in markets disrupted by digital and information technology.
• Relating the concepts of DITS, the Service Value System and the Service Value Chain and how they work together to create value in markets being transformed by digital  and information technology.
• Understanding how an organisation uses DITS to remain viable in environments  disrupted by digital technology.
• Understanding strategic approaches made possible by digital and information technology to achieve  customer / market relevance and operational excellence.
• Understand the risks and opportunities of DITS.
• Understanding the steps and techniques involved in defining and advocating for DITS.
• Understanding how to implement DITS
• The following practices help to understand the major factors that contribute to successful ITIL 4 DITS: Architecture Management, Continual Improvement, Knowledge Management, Measurement and Reporting Management, Organisational Change Management, Portfolio Management, Project Management, Relationship Management, Risk Management, Service Financial Management, Strategy Management and Workforce and Talent Management.

(DPI)

• Understanding continual improvement, measurement and reporting, portfolio management, organisational change management and risk management.
• Gaining an understading of: the key concepts of DPI, the scope of what is to be directed and/or planned, the role of governance, risk and compliance (GRC), how to use the key principles and methods of continual improvement for all types of improvements, how to use the key principles and methods of communication and organisational change management (OCM), and how to direct, plan and improve value streams and practices.

Certificates

• Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided following order placement.

Pricing Details

All prices are subject to VAT