From Date of Issue (ITIL® 4 FND)

The Course

Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme. 

For Company Organisations (invoicing terms)

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Content

• 12-months, 24x7 on-demand access (accessed via our learning portal)
• Official Axelos/PeopleCert online exam voucher + free exam resit
• The official Axelos core guidance e-book
• Mock exam question papers (PDF and nnline formats)
• Copy of course slide deck (PDF)
• Glossary (PDF)

Prerequisites

There are no prerequisites to take this course/exam.

Course Syllabus

• Concepts of service management
• Four dimensions of service management
• Service value system (SVS)
• Service value chain
• Guiding principles
• Practices

Exam

Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.

• The exam format: Closed book, 1-hour (60-minutes) duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%,.

Certificates

• Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided following order placement.

Pricing Details

All prices include tax.

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