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12-months 24x7 Access


Online Self-paced eLearning

From Date of Issue (ITIL® 4 FND)

12-months on-demand 24x7 access, MP4-video trainer/instructor presented. This is just as effective as Online Live or Onsite Classroom tuition. Axelos®/PeopleCert® approved including Exam + Free Exam Resit (Retake) + The Official Core Guidance eBook.

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From Date of Issue (ITIL® 4 FND)
From Date of Issue (ITIL® 4 FND)


12-months 24x7 Access

Online Self-paced eLearning

Details and Content

The Course

Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme. 

For Company Organisations (invoicing terms)

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  • 12-months, 24x7 on-demand access (accessed via our learning portal)
  • Official Axelos/PeopleCert online exam voucher + free exam resit
  • The official Axelos core guidance e-book
  • Mock exam question papers (PDF and nnline formats)
  • Copy of course slide deck (PDF)
  • Glossary (PDF)


There are no prerequisites to take this course/exam.

Course Syllabus

  • Concepts of service management
  • Four dimensions of service management
  • Service value system (SVS)
  • Service value chain
  • Guiding principles
  • Practices


Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.

  • The exam format: Closed book, 1-hour (60-minutes) duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%,.


  • Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided following order placement.

Pricing Details

All prices include tax.

Privacy Policy

When making a purchase, the Purchaser gives us consent to share information with Direct Suppliers for the purpose only that is necessary for the Purchaser to access and use such products and services. However, we (ITSM Assist) will NOT share such information with other third parties without the Purchaser's prior consent. For more information about how we manage such information see our privacy policy here

Buy Now

  • ITIL FND eLearning

    This ticket includes 12-months 24x7 on-demand access to MP4-video instructor presented lessons + online exam + free exam resit (retake) + access to the official Axelos eBook.

    Tax: Tax included
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