ITIL® 4 FND ref LDN140920

ITIL® 4 Foundation (FND)

Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme. 

Course Content

• Live and interactive course delivery
• Official Axelos/PeopleCert online exam voucher + free exam resit (if needed)
• Coursebook (PDF) complete with mock exam papers and glossary
• 14-days access to our complete foundation self-study (eLearning) resource (MP4-video) immediately after course completion. This is a fantastic opportunity in-between course completion and taking the exam with the capabiity to play-back any part of the course on-demand.

Prerequisites

There are no prerequisites to take this course/exam.

Course Duration/Times

2-days duration, starting at 09:00 London time) and finishing 16:30 London time each course day, incorporating two 20-minute breaks and one 60-minute lunch break..

Course Syllabus

• Concepts of service management
• Four dimensions of service management
• Service value system (SVS)
• Service value chain
• Guiding principles
• Practices

Exam

Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.

Exam format: 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%, and based on a closed book 1-hour (60-minutes) exam duration. 

Certificates 

Cartificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided upon order placement, e.g. the link to join the course etc.

Pricing Details

All prices are inclusive of value added tax (VAT).