ITIL® 4 FND ref FND030821
Tue, 03 Aug
|Online Virtual Classroom
Includes the official Axelos®/PeopleCert® online exam + a free exam resit (retake). Delivered live online' by one of the best ITIL trainers in the industry.
Delivery
03 Aug 2021, 09:00 BST – 04 Aug 2021, 16:30 BST
Online Virtual Classroom
Details and Content
ITIL® 4 Foundation (FND)
Foundation level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme.
Course Content
- 2-days online live and interactive instructor-led course delivery
- Official Axelos/PeopleCert online exam voucher + free exam resit
- Mock exam papers (PDF)
- Glossary (PDF)
- Copy of course slide deck (PDF)
- 30-days access to our self-study (MP4-video eLearning) immediately after course completion. This is a fantastic opportunity to play-back (on-demand) any part of the course for the purpose of revision in-between course completion and taking the exam, and comes with additional mock exam questions
Prerequisites
There are no prerequisites to take this course/exam.
Course Syllabus
- Concepts of service management
- Four dimensions of service management
- Service value system (SVS)
- Service value chain
- Guiding principles
- Practices
Exam
Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.
- The exam format: Closed book, 1-hour (60-minutes) duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 26 marks are required to pass equating to 65%.
Certificates
- Certificates are issued directly by PeopleCert in electronic format. Hard copy certificates can be provided upon request at an additional cost.
Joining Details
Full joining details will be provided upon order placement including the link to join the course etc.
Pricing Details
All prices are inclusive of value added tax (VAT).
Schedule
7 hours 30 minutesDay 1
7 hours 30 minutesDay 2
Buy Now
ITIL® 4 FND 3rd Aug 21
£412.50 (£495 Inc VAT)
£495.00Sale ended
Total
£0.00