ITIL® 4 DSV June/July 22 Evening Class Program Cycle

This "evening class program cycle" covers 6 x 3-hour online (live) trainer-led sessions with each session taking place every Tuesday evening between 6:30 PM and 9:30PM (see evening class session dates below). Students can back-class themselves by joining another ITIL 4 Drive Stakeholder Value (DSV) "evening class program cycle" within a 12-month period, or until both exam attempts have been used - whichever comes first.

Evening class session dates

• Tue 21st June 2022
• Tue 28th June 2022
• Tue 5th July 2022
• Tue 12th July 2022
• Tue 19th July 2022
• Tue 26th July 2022 (course revision)

ITIL® 4 Drive Stakeholder Value (DSV)

Part of the managing professional (MP) designate, The DSV certification certifies that students have gained the knowledge and understanding to establish, maintain and develop effective service relationships at appropriate levels. DSV leads organisations on a journey in their service provider and consumer roles.

Prerequisites

ITIL 4 Foundation

Course Content

• 6 x 3-hour evening class sessions  (including a full course revision)
• Official Axelos/PeopleCert online exam voucher + free exam resit
• Course resources: Key points Audio and PDF, Mock Exams PDF, Glossary PDF and Slide deck PDF

Course Syllabus

• Understand how customer journeys are designed, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand and defining service offerings, aligning expectations, onboarding and offboarding customers and users, ensuring continual value co-creation and realising and validating service value.
• Practices covered comprise of portfolio management, relationship management, supplier management, business analysis, service catalogue management, service desk, service level management and service request management.

Exam

The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

• The exam format: Closed book, 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%.
• Certificates: Issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details

Full joining details will be provided upon order placement, e.g. the links to join each lesson respectively.

Pricing Details

All prices are inclusive of VAT.