ITIL® 4 Drive Stakeholder Value ref DSV0609
Wed, 06 Sept
|Online Virtual Classroom
Boasting the lowest price and equal to the highest quality on the market. Axelos®/PeopleCert® Approved + Exam + Free Exam Resit (retake) + Axelos® eBook + Student Courseware.
Delivery
06 Sept 2023, 09:00 BST – 08 Sept 2023, 14:30 BST
Online Virtual Classroom
Details and Content
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The Course
Part of the managing professional (MP) designate, Drive Stakeholder Value (DSV) certification certifies that students have gained the knowledge and understanding to establish, maintain and develop effective service relationships at appropriate levels. DSV leads organisations on a journey in their service provider and consumer roles.
Online Time Zone
UK London (BST)
Prerequisites
ITIL v4 Foundation
Course Topics
- Understand how customer journeys are designed, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand and defining service offerings, aligning expectations, onboarding and offboarding customers and users, ensuring continual value co-creation and realising and validating service value.
- Practices covered comprise of portfolio management, relationship management, supplier management, business analysis, service catalogue management, service desk, service level management and service request management.
Course Content
- 3-days online live and interactive instructor-led course delivery
- Official Axelos/PeopleCert online exam voucher + free exam resit
- The official Axelos core guidance e-book including glossary (PDF)
- Mock exam papers (PDF)
- Course slide deck (PDF)
Exam
The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.
- The exam format: 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%, and based on a closed book 90-minutes exam duration.
Certificates
- Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.
Joining Details
Full joining details will be provided following order placement.
Pricing Details
All prices include tax.
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Buy Now
ITIL® 4 DSV 6th Sept 23
This ticket includes online instructor-led course delivery, online exam, free online exam resit (retake), access to the official Axelos eBook, and student courseware.
£972.00Tax: Tax includedSale ended
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