ITIL® 4 DPI ref DPI130921
Mon, 13 Sept
|Online Virtual Classroom
3-day online course Including the official Axelos®/PeopleCert® exam + a free exam resit (retake). Presented live online' by one of the best ITIL trainers in the industry.
Delivery
13 Sept 2021, 09:00 – 15 Sept 2021, 14:30
Online Virtual Classroom
Details and Content
ITIL® 4 Direct, Plan and Improve (DPI)
Part of both the managing professional (MP) and strategic leader (SL) designates. DPI is a universal module applicable to both MP and SL designations. The DPI certification certifies that students have gained the knowledge and understanding to create a learning and improvement organisation.
Prerequisites
ITIL v4 Foundation
Course Content
- Understanding continual improvement, measurement and reporting, portfolio management, organisational change management and risk management.
- Gaining an understading of: the key concepts of DPI, the scope of what is to be directed and/or planned, the role of governance, risk and compliance (GRC), how to use the key principles and methods of continual improvement for all types of improvements, how to use the key principles and methods of communication and organisational change management (OCM), and how to direct, plan and improve value streams and practices.
Exam
The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.
- The exam format: Closed book, 90-minutes in duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%.
Certificates
- Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.
Joining Details
Full joining details will be provided upon order placement, e.g. the link to join the course etc.
Pricing Details
All prices are inclusive of VAT.
Schedule
7 hours 30 minutesDay 1
7 hours 30 minutesDay 2
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ITIL® 4 DPI 13th Sep 21
£690 (£575 Inc VAT)
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