ITIL® 4 Direct Plan and Improve ref DP259

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The Course

Part of both the managing professional (MP) and strategic leader (SL) designates. Direct Plan and Improve (DPI) is a universal module applicable to both MP and SL streams.  The DPI certification certifies that students have gained the knowledge and understanding to create a learning and improvement organisation.

Online Time Zone

UK London (BST)

Prerequisites

ITIL v4 Foundation

Course Topics

• The key concepts of direct, plan and improve, and what is to be directed and/or planned
• The role of governance, risk and compliance (GRC)
• The principles and methods of continual improvement
• Key principles and methods of communication and organisational change management (OCM)
• Key principles and methods of measurement and reporting in DPI
• Direct, plan and improve value streams and practices

Course Content

• 3-days online live and interactive instructor-led course delivery
• Official Axelos/PeopleCert online exam voucher + free exam resit
• The official Axelos core guidance e-book including glossary (PDF)
• Mock exam papers (PDF)
• Course slide deck (PDF)

Exam

The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.

• The exam format: Closed book, 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%.

 Certificates

• Certificates are issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.

Joining Details 

Full joining details will be provided following order placement.

Pricing Details

All prices include tax.

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