ITIL® 4 Create Deliver and Support ref CDS120824
Mon, 12 Aug
|Online Virtual Classroom
Boasting the lowest price and equal to the highest quality on the market. Axelos®/PeopleCert® Approved + Exam + Free Exam Resit (retake) + Axelos® eBook + Student Courseware.
Delivery
12 Aug 2024, 09:00 BST – 14 Aug 2024, 14:30 BST
Online Virtual Classroom
Details and Content
The Course
Part of the managing professional (MP) designate, Create, Deliver and Support (CDS) certifies that each student has gained the knowledge and understanding necessary to create different value streams and activities to deliver and support IT-enabled products and services.
For Company Organisations (invoicing terms)
Online Time Zone
UK London (BST)
Prerequisites
ITIL v4 Foundation
Course Topics
- Understanding how to plan and build a service value stream to create, deliver and support services
- Knowing how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Knowing how to create, deliver and support services
Course Content
- 3-days online live and interactive instructor-led course delivery
- Official Axelos/PeopleCert online exam voucher + free exam resit
- The official Axelos core guidance e-book including glossary (PDF)
- Mock exam papers (PDF)
- Course slide deck (PDF)
Exam
The exam is taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.
- The exam format: Closed book, 90-minutes duration based on 40 multiple choice questions with 1 mark awarded for each correct answer. 28 marks are required to pass, equating to 70%.
- Certificates: Issued directly by PeopleCert (the official Axelos examination institute) in electronic format. Hard copy certificates can be provided upon request at an additional cost.
Joining Details
Full joining details will be provided following order placement.
Pricing Details
All prices include tax.
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