Implement Value Streams ref LDN180920

ITIL® 4: Design and Implement A Service Value Stream

Presented live by Trevor Wilson, an experienced IT service manager and an accredited Axelos®/PeopleCert® ITIL® trainer. This session brings ITIL to life, focusing on designing and implementing a service value stream in the workplace with consideration to the four dimensions of service management. This session is a perfect for IT service managers, IT practitioners, IT consultants and those who want to get to grips with service value streams in the workplace.

Duration

2.5 hrs duration, starting at 09:30 London time and finishing 12:30 London time, including a 20-min break).

What’s Covered?

• Recap of the service value system (SVS)
• Recap of four dimensions of service management
• Recap of the service value chain
• Designing and implementing a service value stream based on restoring live services with consideration to the four dimensions of service management.

Note: this is NOT a certification course.

Prerequisites

There are no prerequisites to benefit from this online session. It is not even required to have attended an ITIL course as the key elements to this session are explained.

Joining Details 

Full joining details will be provided upon order placement, e.g. the link to join the course etc.

Pricing Details

All prices are inclusive of VAT.