Mon, 27 Apr|
FREE ITIL® 4 Introduction (PM Session)
Axelos®/PeopleCert® approved content and delivered live online by Trevor Wilson (accredited ITIL trainer) - limited seats.
27 Apr 2020, 14:00 – 15:00 BST
Details and Content
ITIL® 4 Introduction
Presented live by Trevor Wilson (accredited Axelos®/PeopleCert® ITIL trainer). Note: whilst this is a free event booking is required in order to secure a seat.
- IT service management (setting-the-scene)
- Key differences between v3 and v4
- Service value system overview
- Service value chain overview
- Service value streams overview
Upon booking you will receive a Cisco WebEx session link. You will be prompted to download (unless you already have Cisco WebEx) the guest app which is free, and a quick easy download. Please allow up to 24-hours to receive this link.
ITIL® 4 FND INTRO
Free Event: Introduction to ITIL 4£0.00