FREE ITIL® 4 Intro ref 010622N

ITIL® 4 Introduction

If you are considering booking an ITIL online live certification course then this is a great opportunity to evaluate prior to making a booking.  Experience online training free of charge and without any obligation, presented live by Trevor Wilson (accredited Axelos®/PeopleCert® ITIL trainer) - the same trainer who will deliver your ITIL certification course if you book with ITSM Assist, so consistency is assured!

Note: whilst this is a free event, booking is required in order to secure a seat - no card details required, just your name and email address and that's it!

Duration

60 minutes

Time Zone

USA New York

What’s Covered?

Setting the scene

• ITSM in the workplace
• ITSM and the modern world
• ITSM and the service consumer

Introduction to ITIL 4

• Service value system overview
• Service value chain overview
• Service value streams overview
• The certification scheme

Joining Details

Within 24-hours from booking you will receive a Cisco WebEx session link. You will be prompted to download the Cisco WebEx guest app (unless you already have this), which a free, and quick and easy download. Alternatively, you can elect to connect via your web brower.