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ITIL® 4 Digital and IT Strategy

Strategist: Strategic Leader (SL) Designate

Course Details

About ITIL 4: Click here



Digital and IT Strategy (DITS) forms part of the Strategic Leader (SL) designate. DITS will help business leaders demonstrate how IT strategy differs from digital strategy, provide guidance for integrating IT and digital strategies and promote the importance of a successful digital strategy on business success, including its impact.


DITS adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organisational strategy level. The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:

  • Create an appropriate digital strategy aligned to wider business goals

  • Understand how business and IT leaders across the globe are responding to disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.

  • Explore the use of the ITIL 4 framework to support organisations on their digital transformation journey, addressing service management challenges and utilising new technology.

The module also covers how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.

Practices Covered:

  • Architecture management

  • Measurement and reporting

  • Portfolio management

  • Risk management

  • Service financial management

  • Strategy management

  • Workforce talent Management

Course Agenda:

  • The use of the ITIL guiding principles in Digital and IT Strategy decisions and activities

  • Leveraging digital strategy to react to digital disruption

  • Relationships between the concepts of Digital and IT Strategy, the service value system and the service value chain

  • How an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

  • Strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

  • Risks and opportunities of Digital and IT Strategy

  • Steps and techniques involved in defining and advocating for a Digital and IT Strategy

  • Implementing a Digital and IT Strategy


Exam Format

Comprises of:

  • Four Case Study assignments

  • Multiple choice question exam. 


Case study

Students must pass all the Case Study assignments in order to take the exam. Case Study passes will be confirmed by the trainer before the end of the course, and necessary to proceed to take the exam. Students who fail to complete the Case Study may be given an additional individual written assignment..



Multiple choice questions:

  • 30 questions

  • 21 marks to pass out of 30 available (70%)

  • 60 minutes duration

  • Closed book

Certification scheme Click here


IT and business directors, heads of department, aspiring C-Suite professionals and other business leaders across the organisation who are looking for guidance that will help them craft a digital vision, shape IT and business strategy and drive organisational change.

ITIL 4 Foundation Certification.

Course Delivery Options

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Target Customer

For students who want to self-study and set their own learning pace (i.e. stop, rewind and play-back accordingly)..


What's Included?

  • Axelos®/PeopleCert® certified materials

  • MP4-video instructor presented lessons

  • 12-months on-demand access

  • Course summary

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

  • Mandatory online (live) session for case study assessment 

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Target Customer

For companies who want to host courses at their own location (an extremely cost-effective option for companies).


What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days onsite classroom delivery

  • Hard copy student classroom course books

  • Mock tests

  • Official Axelos/PeopleCert paper-based exam including free exam resit (if needed)

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Target Customer

For students who want to undertake live online (trainer presented) courses from the convenience of their own location.


What's Included?

  • Axelos®/PeopleCert® certified materials

  • 3-days online live course delivery

  • Student course book (PDF)

  • Mock tests

  • Official Axelos/PeopleCert online exam including free exam resit (if needed)

Note: ​ This course should be available as an online course soon. Why not register on our wait list?